Can you add virtual agent to a page outside of ServiceNow?
Hi: Wondering if you can add virtual agent to a page outside of ServiceNow? Or does it only work on servicenow portal? Thx
Forum Posts
Using requester_session_language not translating all VA messages
Hi We've a requirement where we need user to have their system language as English but want user to have a chat language (for both virtual agent and live agent) other than English and to have good user experience we want user to specify chat language...
Integrated with Teams user clicks "Show me everything" button, it is going to live chat topic
We have had Teams integrated with Virtual Agent for some time now. I have noticed that when a user is in Teams interactive with the VA, they click on the "Show me everything" button, we have it named Common Topics. This is feed to the AI for search:,...
How to configure VA Slack greeting top selection message
I have set the greeting Setup topic to the oob Dynamic Greeting Topic which looks like this in the employee center view: But the greeting in Slack looks different. Seems like two greetings are merged into one & i'm trying to figure out how to make it...
Vitrual Agent - return to "Anything else" after topic completes
I am testing the Virtual Agent to better understand the flows. I have configured my own custom Greeting setup topic, that redirects to a topic I created. I have also configured my "Anything else" setup topic for testing. What I expect to happen is th...
Virtual Agent bot Showing Empty Dots
Virtual Agent bot Showing Empty, How to Retrieve this
How to change color of place holder text "Please type your request" in Virtual agent input box
We want to change the color of the Placeholder text "Please type your request" in Virtual agent input box:
End conversation and Resolve Incident Intent conflicting
Hey everyone, I am facing an issue with two intents : end conversation intent from oob setup topic nlu model and resolve incident intent from my custom nlu model.I am using entity as well in my resolve incident intent. I thought this will make VA pr...
Resolved! Email Mail Script to only display Variables with an answer from a Record Producer
Morning all I have seen there are lots of posts regarding the displaying of Variables in an email notification. I have come across this one:- (function runMailScript(current, template, email, email_action, event) { // Add your code here templa...
Different Bot icon appears when typing in different language
Hi Team,We have a virtual agent chatbot setup for Two different portals, one for IT and another for HR.We have created two different profiles for branding and configurations, but when we try to type in different language in HR virtual agent bot , the...
nlu
Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Supporthelp me to solve
Issue with the 'Check IT Ticket Status' Topic Virtual Agent comments are not adding or updating.
Duplicated the OOTB topic 'Check IT Ticket Status' Topic but the comments are not getting updated throwing technical error. Please let me know what is the making it ending the topic without adding comments.Error:Would you like to add a comment?YesPle...
Virtual Agent: Display number of users ahead for live agent connect
I have a requirement from the end user community to display number of users ahead when user is waiting to connect with a live agent. I understand there is an out of box "Wait Time" feature that display waiting time when the next agent will be availab...
Resolved! MS Teams and ServiceNow Integration - Turn off "MSTeamsAdapterConstants" prompts.
Hi there, I'll mention firstly that I'm very new to ServiceNow administration and this is my first post to the community - I've yet to see a thread for what I'm querying about, so I'm hoping someone might be able to help. We're implementing the Teams...
Copilot as an AI Assistant
What are your thoughts on Copilot as an AI Assistant?In your opinion, how would you say it compares against others like ChatGPT and Gemini? Is there perhaps an overall 'best' between them, or do they each perform better than the other for a specific ...