Virtual Agent, NLU forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Vancouver - Virtual Agent fallback topic not working

Hi.After the upgrade, the Virtual Agent is not working as expected.There is a fallback topic in case an Agent does not accept or reject an Interaction in Agent Workspace. If the max time is reached, it should display a fallback topic (this was workin...

SC4 by Tera Expert
  • 441 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent

when I select one of the choices (for example -'A' /'B'/'C' ) AND once I send my question to virtual agentthen I will be presented with the top 5 results from the AI Search (list of knowledge articles and/or catalog items/record producers that are re...

bala_1312 by Tera Contributor
  • 461 Views
  • 3 replies
  • 0 helpfuls

Proactive Triggers

Can virtual agents and proactive triggers be used on an external website?  We want to set up a virtual agent on a website for citizens.  We have the VA set up, when we try to do proactive triggers, there is no communication to the external website fo...

Karen47_0-1704311810098.png Karen47_1-1704311856030.png Karen47_2-1704312484071.png
Karen47 by Tera Contributor
  • 650 Views
  • 2 replies
  • 1 helpfuls