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Resolved! Creating an Incident Virtual Agent

Hello Everyone, I'm attempting to create an incident in Virtual Agent but when I test out the OOTB Create a Incident template it displays the I'm having technical difficulties and won't be able to proceed with this discussion and immediately closes t...

KUddin1 by Tera Contributor
  • 4972 Views
  • 8 replies
  • 3 helpfuls

Resolved! Virtual agent interactions

Hi all, Does anyone know how virtual agents interaction records get created after a conversation?and if so, how to populate other fields of the interaction record depending on the conversation? Thanks

Community Alums by Community Alums  
  • 1487 Views
  • 5 replies
  • 4 helpfuls

Resolved! Virtual Agent current interaction record via script

Is there a method to get the current Virtual Agent [Interaction] record in a virtual agent script? I am trying to access the current interaction record at the end of a conversation to determine if a live chat has occurred or not (based on assigned to...

Sean C by Mega Guru
  • 6808 Views
  • 18 replies
  • 7 helpfuls