Now Mobile VA Branding

[NOEL SHIJIL]

VA branding within service portal or knowledge portal is that we can add portals into the agent chat portal list. But if you like to brand in mobile phone application like Now Mobile App, How is it done? What portal should be added in order to make our branding work in mobile or is there any other way ? 

[NOEL SHIJIL]

Can you please help with how to brand VA in mobile ( now mobile app) ? Like can provide the steps to do the same in ROME?

[Muralidharan BS · Accepted solution]

Hi Noel Shijil,

If you would like to brand the entire mobile app with a custom logo instead of now mobile logo etc and publish it in the app store and play store then you can request Mobile app publishing, which will be fulfilled by ServiceNow.

But if you wanted to just change the theme by giving your org colours and etc, you can easily do it in the native UI. 

1. Mobile Branding > Mobile App Themes 

2. Finally link the theme in the Mobile App config.

There is one easy way as well, 

Go to - Functions > Agent Chat > and modify from chat launcher to URL like below. This will replicate your portal chat branding to Mobile. 

[NOEL SHIJIL]

Thanks Murali. This worked out well !