Proactive Trigger is changing the Virtual Agent Icon

Lynda1 · ‎06-09-2025

I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.

Anyone ever see this before? We are on the Yokohama version.

Digging some more, it appears to be using the icon for sp, we use the esc.

Eric Merkle · ‎06-09-2025

sounds like a bug. I would put in a case for this one

Eric Merkle · ‎06-09-2025

sounds like a bug. I would put in a case for this one

Lynda1 · ‎06-09-2025

I do not like bugs 🙂

Praveen Kumar30 · yesterday

Could you please provide, if we have the solution available for this issue.

Lynda1 · 2 hours ago

We had some customization on the Portal page in the css section for VA, we removed the custom code and added the OOB code.

This is the document they provided

I still do not have proactive triggers turned on due to a different issue in our environment and have not opened a case since it is a low priority