Proactive Trigger is changing the Virtual Agent Icon

Lynda1
Kilo Sage

I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.

Anyone ever see this before?  We are on the Yokohama version.

Digging some more, it appears to be using the icon for sp, we use the esc.

1 ACCEPTED SOLUTION

Eric Merkle
ServiceNow Employee
ServiceNow Employee

sounds like a bug. I would put in a case for this one 

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2 REPLIES 2

Eric Merkle
ServiceNow Employee
ServiceNow Employee

sounds like a bug. I would put in a case for this one 

I do not like bugs 🙂