i want to create the custom topic block in pdi that use to create the simple incident in virtal

anassheikh
Tera Contributor

‎02-18-2026 07:54 AM

i want to create the custom topic block that use to create the incident in virtal agent

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Kieran3
Mega Sage

‎02-19-2026 04:25 AM

Hi @anassheikh, could you expand on the question here please? Are you asking how to do it or if it's possible etc?.

Hope this helps! If you found it useful, feel free to leave a Kudos. If it answered your question, accepting it as a solution helps others find the answer too.
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anassheikh
Tera Contributor
In response to Kieran3

‎02-19-2026 08:36 AM

first i need is this possible if yes then how come the detail process

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Dr Atul - LNG
Tera Patron

‎02-19-2026 08:39 AM

https://www.servicenow.com/docs/r/yokohama/conversational-interfaces/virtual-agent/embed-custom-cont... @anassheikh 

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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