Proactive triggers not working

hvedha · ‎04-21-2025

Hi,

I installed the Proactive trigger plugin and enabled the proactive trigger under general settings.

Enables the system property. Defined the trigger rules and types.

Still Not able to see the messages in the portal and virtual agent.

Dr Atul G- LNG · ‎04-22-2025

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1315810

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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hvedha · ‎04-22-2025

Hi,

I have followed the above article,still it is not triggering.

Could you please provide the solution.

Dr Atul G- LNG · ‎04-22-2025

Hi @hvedha

Try to repair the plugin once and see thsi:

https://www.youtube.com/watch?v=jej-N21Z9oQ

If stil issue, log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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