"It seems you have left the conversation" message in VA

[snehalataka]

If user is not responding for particular time Virtual agents show the message "It seems you have left the conversation" and close the chat. However I want to set this notification for 3 times as a reminder and then close the chat with closing interaction as well.

[SD_Chandan]

Hi @snehalataka ,

Kindly refer below link for understanding feature of Timeout setting of VA 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867529

https://www.servicenow.com/community/virtual-agent-nlu-articles/understanding-virtual-assistant-time...