Restrict Virtual Agent for Pilot

[bekfro]

I'm following KB0830796 to restrict Virtual agent icon for our pilot. Even as security admin, I am unable to update the roles.  When I go to the widget, the Roles field appears and disappears.  Is there another way to edit the security settings?

@Victor Chen 

[Peter Bodelier]

Hi @bekfro 

You should be able to do this with a background script.

[bekfro · Accepted solution]

We did open a case on this issue, and ServiceNow came back to recommend updating the roles in the Service Portal Web Client Configuration found in the guided setup:

I was able to add the roles here on the portal that I created for our Virtual agent:

[byronwilkinson]

For Employee Center portal I tested that roles need to be added to the 'EC Polaris' record