Hide certain knowledge articles from ServiceNow Virtual Agent

[JayAdmin_16]

Hi there, I'm looking for some guidance on how to disable specific Knowledge Articles from being suggested by the Virtual Agent in ServiceNow (specifically, in Xanadu). A requirement is that only relevant Knowledge articles are available to users through the VA without making an entire knowledge base inaccessible. I've skimmed through documentation about customizing search context, and modifying a VA topic in order to achieve this desired result, whereas in some older versions there was a way to limit the can/cannot read on a singular article which seems like a discontinued feature. 

Let me know if further explanation is required. Any advice and gentle guidance would be greatly appreciated! 

[Mark Manders · Accepted solution]

You can still use user criteria, although they are no longer related lists. 

You can add the fields 'Can Read' and 'Cannot Read' to the form and add the user criteria through those fields (it are list fields, so you can add multiple if needed).