HR Virtual Agent Restrict Topic Based on User Record Conditions

[leahdany]

I have a topic that I am trying to restrict from users whose location.country is not US or those in a certain business unit. I have tried using the script in the Advanced Properties within the VA topic to no avail. I have tried using the user criteria method found here. I have also tried this solution, and writing my own script. None of it works.

Here's the script I used.

(function execute() {
var user = new GlideRecord('sys_user');
user.addQuery('sys_id', gs.getUserID());
user.query();

if(user.next()){
    var country = user.location.country.toString();
    var bu = user.cost_center.u_business_unit.toString();
}
if(country == 'US') {
    return true;
}
else if(bu == '<bu sys id>'){ 
    return true;
}
    else{
    return false;
    }
})()

[leahdany · Accepted solution]

I got it to work with my script by logging off and back on.