Hi Team,
I am working on a custom Service Portal dashboard and have the following requirement:
Display a "Request Progress Timeline" where Job requests are grouped by their current state and displayed from left to right in the following order:
- Draft
- Audit Team Input Required
- On Hold
- Triage
- In Progress
- Under Review
- Delivered
- Cancelled
The expected UI is similar to a 8 column Kanban board/timeline where each state appears as a column and the related job records appear underneath that state. Users should ideally be able to click a job card and navigate to the corresponding record.
My questions are:
- Is there any OOTB Service Portal widget that can be configured to provide this type of timeline/Kanban-style layout?
- Has anyone implemented a similar requirement using widgets such as Simple List, Data Table, Icon Link, or any other OOTB widget?
- Would the recommended approach be:
- Reusing and customizing an OOTB widget, or
- Building a completely custom Service Portal widget using HTML/CSS/AngularJS?
- Are there any examples, best practices, or Service Portal components that can be leveraged for this type of dashboard visualization?
Any suggestions would be greatly appreciated.
Thanks!
