Show Notification Setup topic disable

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04-07-2022 02:56 AM
Hi SNC,
How can I disable the Show Notification Setup topic for Virtual Agent?
Some details:
This topic isn't available in the Virtual Agent Designer to disable it.
When you check the Setup Topics Model NL NLU model, there is an intent called #Show Notification mapped to VA Topic: Show Notification. Clicking on the topic name opens the VA Designer, but unfortunately the topic doesn't get loaded.
Hopefully someone can help us with this challenge.
Cheers,
Serkan

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04-13-2022 06:18 AM

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04-14-2022 01:44 AM
Hi Murali,
Thanks for your response, but I can't find the mentioned setting. I don't have the module "Virtual Agent > Chat settings > notification". Chat settings is not present in the Virtual Agent application menu.
Did you installed a separated plugin for this?
Cheers,
Serkan
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07-27-2022 10:47 AM
Hi,
If you are on the san diego version - go to navigation filter - type conversational interfaces - settings - then click on virtual agent
I am having the same issue, and mines was false. So the above suggestion didnt work.
Did you find a resolution yet?
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08-06-2022 11:40 AM
I would also like to know how to do this. I am on Rome and can't figure out how to disable this topic.