Show Notification Setup topic disable

Serkan Yilmaz
Tera Expert

Hi SNC,

How can I disable the Show Notification Setup topic for Virtual Agent?

 

Some details:

This topic isn't available in the Virtual Agent Designer to disable it.

When you check the Setup Topics Model NL NLU model, there is an intent called #Show Notification mapped to VA Topic: Show Notification. Clicking on the topic name opens the VA Designer, but unfortunately the topic doesn't get loaded.

 

Hopefully someone can help us with this challenge.

Cheers,

 

Serkan

6 REPLIES 6

Muralidharan BS
Mega Sage
Mega Sage

Hi Serkan,

Can you try this option, make it false and try pls.

find_real_file.png

Go to Virtual Agent > chat settings > notification to off. 

Hi Murali,

Thanks for your response, but I can't find the mentioned setting. I don't have the module "Virtual Agent > Chat settings > notification". Chat settings is not present in the Virtual Agent application menu.

Did you installed a separated plugin for this?

Cheers,

 

Serkan

Hi,

 

If you are on the san diego version - go to navigation filter - type conversational interfaces - settings - then click on virtual agent

I am having the same issue, and mines was false. So the above suggestion didnt work. 

 

Did you find a resolution yet?

Tyler Rawlins
Tera Contributor

I would also like to know how to do this. I am on Rome and can't figure out how to disable this topic.