Hello! We are currently working on customizing some aspects of the Virtual Agent. One of those aspects is to allow the user to download a transcript of the virtual agent conversation prior to ending the conversation. I am aware that the user can ch...
Hello, Need some clarification on the fields in the Interactions table.When reviewing the VA interactions table, I notice that the Virtual Agent Column says "false", whereas the Assign To column says "Virtual Agent". According to docs the Virtual Age...
Hi all, I'm trying to set up virtual agent and the topics Search Catalog Item and Search KB to only display the item/article if the search term is in the title of the catalog item / knowledge article. I figured that this would have been a quite commo...
Hello, I'm trying to preview 'search catalog item' topic and I get the following error. How to get the expected result/how to use this reusable block? Thanks, Akhil
I'd like to create a notification in virtual agent for a specific population about a specific event. However, when following the instructions on the prod doc Set up Virtual Agent notifications for the web chat client it indicates that I must select a...
Hello everyone, I've been working on Virtual Agent for few months, all in our DEV instance and I gonna have to clone PRD over DEV this Friday, so I saved the update sets I've been working on and moved to a temporary instance to capture what's gonna h...
Hi, We want to know if is possible to integrate the Virtual Agent with Azure Bot Service to use Azure Bot conversations into Virtual Agent interface . The reason for this is we already have several bots developed and we want to keep a single bot pl...
I have a need to switch topics half way through a topic but I don't want to go back to the start of the topic I am switching to and have to ask the user the same questions again, is there any way to switch topic and start the topic part way down? Bel...
I am going around in circules. I had this working before but not sure what I have done to break it. I have a topic "Acces to businness applications" The intent "businessappaccess" As we have 100+ apps across our customers, I have used vocab to match ...
Hi All I'm building a new topic today and when I enter a list of steps in a bot response text component, it runs the text together and shows the line breaks as /n. This is consistently happening within the topic. Wondering if you know of a solution...
Hi Helping Hands, I have a question regarding Servicenow Virtual agent chat Bot. End User is opened chat bot and typing something. Unfortunately there is no topic available in VA topics for what user is looking for. In this case is this possible to s...
Suddenly the NLU models are failing to train. We are getting the error message 'Unable to train the model at this time. Please try again after some time.' The NLU models were getting trained and published successfully till a day before. Any leads on ...
I know you can post virtual agent transcripts to incidents, and send them as notifications using vaSystem.getTranscript() . I have a requirement to write a report on these conversations. The report would need to be human readable as the conversation ...
Attachments attached from Chat Live agent from Portal is not attached to HR case created during Live chat. We could see a message "User has uploaded a file" in activity stream of HR case, but attachment is not visible. Thanks in advance.
