tables for topic

Sraj1
Giga Contributor

what is the table for topics, topic blocks in virtual agent? 

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

The topics/topics blocks/setup topics > all sys_cb_topic. If you are wondering, where are the scripts used within topics stored? In the same topic record, so sys_cb_topic.

You might notice more records involved when actually publishing a topic. For example the sys_cs_topic records. 

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Community article, blog, video list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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View solution in original post

2 REPLIES 2

Alikutty A
Tera Sage

Hi,

It is same table for both topic and topic block - sys_cb_topic.

Thanks!

 

Mark Roethof
Tera Patron
Tera Patron

Hi there,

The topics/topics blocks/setup topics > all sys_cb_topic. If you are wondering, where are the scripts used within topics stored? In the same topic record, so sys_cb_topic.

You might notice more records involved when actually publishing a topic. For example the sys_cs_topic records. 

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn