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Resolved! I want to find the OOTB knowledge search flow

What is the name of the OOTB knowledge search flow for the chatbot? Do I need to download any plugins?Based on the information I found online, I have installed two plugins:Glide Virtual Agent [com.glide.cs.chatbot]: Used for creating new flows.ITSM V...

LexinZ by Tera Contributor
  • 1146 Views
  • 7 replies
  • 3 helpfuls

Change the VA render type on a Catalog Item

Hello, I have noticed that some catalog items display differently in the Virtual Agent chat when presented in the chat. I've tracking it down to the VA render type on the catalog item.  My issue is, most of them are set to Popup but a few are Window ...

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RRolling by Tera Guru
  • 4767 Views
  • 9 replies
  • 9 helpfuls

Resolved! ServiceNow for Teams Chat on MS Teams doesn't work

Dear all, I am following the documentation to integrate ServiceNow and MS Teams. As you can see I have installed the Azure App and Request based Chat: However, when I try to type 'hi' in Chat in ServiceNow for Teams on MS Teams, I get no response.:...

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Junyu by Tera Contributor
  • 3641 Views
  • 4 replies
  • 1 helpfuls