To what extent can the Virtual Agent be customized through Widget?

[Junyu]

Dear all,

This is an open question:

From this video (https://www.youtube.com/watch?v=100DtpGLBVo) I already know how far we can customize Virtual Agent.

But I found that we may also be able to develop Virtual Agent by means of Widget Editor (In Service Portal Configuration -> Widget Editor).

 

Will it be more customizable this way (like setting a button which can go back one step; changing the style of topicPicker or even having the ability to change the style of every chatbot component)?

To what extent can this method be customized, and can there be a Demo (video or document) to show it?

[Mark Roethof]

"because we don't know how much we can do with widgets"

Just look at random portals, look at youtube for widgets stuff, just see what's being done on the widgets end.

Again, this has nothing to do with Virtual Agent 🙂

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Junyu]

Hi Mark,

For "this has nothing to do with Virtual Agent :-)", it's okay we don't mind starting from scratch in this direction.

But also wanted to ask, are there any related tutorials on your Channel or Posts?

[Junyu]

By the way,

Can you answer my question for this post: https://community.servicenow.com/community?id=community_question&sys_id=9b49df2e1bc0d118b4b577bc1d4bcb49

Thank you very much