Hi,
I am a beginner in Virtual Agent. Per requirement, I have created a topic block to get documents attached in an HR case. The issue is that the block executes its workflow when tested individually but as I get it inserted in an existing OOB topic template, the only the topic block workflow breaks in between (marked in the snippet below) and rest of the steps get skipped. Please help me understand why it is happening so.
Please see the snapshot of topic block workflow below:
