Topic missing in Designer

[stanalix]

I have a topic that is active and accessible via Virtual agent.

The problem is when I am trying to update the Topic it is not displaying in the Designer.

I can see the topic is existing in the sys_cs_topic table, however the CB Topic ID (that looks up in the sys_cb_topic table) is empty.

I wanted to ask help on how to fix this? Is it just a matter of manually creating a new entry in the sys_cb_topic table or should I just re-create the conversation.

Also is this something that had happened after an upgrade? We implemented or VA in Orlando and had upgraded twice since then. During upgrade I am not checking if they are existing in Designer, i just go to the portal as what I was checking is to make sure the logics of the conversation are still working.

Any help will be greatly appreciated

[Victor Chen]

Topics should not be disappearing when you upgrade. It certainly shouldn't be disappearing if this is a custom topic that you built. If it's an out-of-box topic from ITSM or HR, it's possible we renamed the topic to something else. 

[justin_anonuevo]

I just ran into this issue too. The topic is one we created, so not out of box and just as the OP posted, the reference field for the sys_cb_topic record points to a record that doesnt exists. It is not in our deleted records table either. So its not a "it was renamed" issue since that reference is by sys_id.

Since all the relevant information is in the sys_cs_topic table, is there an easy way to create the sys_cb_topic record?

[Anandhi Benita]

@justin_anonuevo 

Hi Justin,

Did you got any solution on this?

[TechnologistTim]

Old thread but here is a fix

Edit a CB Topic id via inline editing (double click the topic) on the sys_cs_topic table.

Then searched for and created a new topic

Next, you have to adjust the form layout to display the graph field and populate the body

If you don't, you'll be stuck at a Connecting screen when clicking on the topic tile in Designer.

The topic will appear in the Virtual Agent Designer again and you should be good to go.

 

Hope this helps.