I have a topic that is active and accessible via Virtual agent.
The problem is when I am trying to update the Topic it is not displaying in the Designer.
I can see the topic is existing in the sys_cs_topic table, however the CB Topic ID (that looks up in the sys_cb_topic table) is empty.
I wanted to ask help on how to fix this? Is it just a matter of manually creating a new entry in the sys_cb_topic table or should I just re-create the conversation.
Also is this something that had happened after an upgrade? We implemented or VA in Orlando and had upgraded twice since then. During upgrade I am not checking if they are existing in Designer, i just go to the portal as what I was checking is to make sure the logics of the conversation are still working.
Any help will be greatly appreciated
