Transfer Agent to Selected Chat Queue

[Gaurav Shirsat]

Hello 

I have requirement to Transfer the user to Desired Language Selected Queue as follow

Now after selection of this Language we have script action which transfers the user to chat i.e. OOB.

vaSystem.connectToAgent();

steps tried:-

Working:- 

• vaSystem.connectToAgent();
• vaSystem.connectToAgent('5d59069d1b4a455099c120a5604bcb37');//sys_id of english chat queue

Not Working :-

vaSystem.connectToAgent('c7d55d5a1b8ac150fe6985d7cc4bcb07');// sys_id of Spanish chat Queue

conclusion:- when I passed the sys_id other than English Queue "I am having Technical issue" error

Has anyone completed this kind of requirement earlier?

Thanks

Gaurav

[Raj64]

Did you post the article?

[Gaurav Shirsat]

Hello

refer the Article 

was under few more checks and customization. so posted this lately.

Thanks

Gaurav Shirsat : ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/