In my PDI: 1.I am getting this below error whenever I navigate to nlu workbench->modelSome features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with ...
I recently inherited a SN instance and I am going to be working on building a Virtual Agent to support IT requests. This instance has an employee portal set up and when I go to it I see the chat icon is already present. When I click the chat icon, a ...
I would like to run two virtual agents in same instance and those agents need to run independently and contains same topics it selfiesHow to archive this??
If a case is created through Virtual agent is not populated as virtual agent in the channel field in case form. It is populated as WEB in case form. Please help me to fix this..
Hey all, I am trying to add a chat satisfaction survey for Virtual Agent. The customer should be able to select from two options on one question like: Overall Satisfaction with this chat session? Great (thumbs up emoji) Not great (thumbs down emoji)...
On the VA on the portal, the live profile picture is showing up on both the chat header and chatbot, even though they are both different images, also the chat header words are not displaying on the VA. Also on the "sp_agent_chat_config.do" I made sur...
Hi Team, How to remove the error message on virtual agent "I'm having technical issues and won't be able to continue this conversation." I am using Request catalog item, all working good but last dialog box "Alright, I am all set. Do you want me to s...
Happy Christmas ServiceNow Community Can anyone point out where I am going wrong with this catalog client script:- function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } ...
Please let me know how can we configure ai search results when user searches with non-existing data in our system
We have implemented the VA and MS Teams integration and enabled ESC portal under Your Hub Tab inside MS Teams. We are trying to implement that when a user clicks on "View Details" button on approval card which redirects to /sp portal outside of MS Te...
HI,i have build a twilio spoke and can able to configure that in servicenow.but how can i configure virtual agent to get that conversation
Hello all,As the title says, I am attempting to surface quick link results within the virtual agent, but it is not working. The client I am working for already has a search profile for quick links that they use in their portal's search bar search app...
Is there a way that Translation can be disabled for the Virtual Agent, without affecting other parts of the platform?I have a customer that has very minimal translation on their platform, however with no budget for translation within Virtual Agent, a...
Hi All, Help needed- how do we decide in which scope the interactions are getting created? Also all my Queues are in ECC scope but some interactions are still created in global scope. Thanks for the help in advance,Anu
Hello, I am working on allowing user input again after responding a message. But I tried many ways (return false/''/undefined on prompt of User Input) to not show the prompt. Do we have any suggestion in hidding this prompt?
