Hi there, Any one else experience this? Can anyone help or advise. I enabled the Chat transcript download functionality and at the end of the Chat, I do see the Download button. However, when clicking on the Download button, the download does not sta...
Hi everyone, I have a question regarding the AWA Work Assignment & Interactions for Virtual Agent. When an agent is not available (i.e outside of his business hours). Is there a way to view that information in the Interactions ? Is there a column in...
All, Is it feasible to interact with the virtual agent in ServiceNow before logging in, considering that we can have it in the service portal and employee service center after login. OOB ServiceNow allow only on the 'sp' and 'esc', however, we would ...
I have greeting topic where I have 4 options. For 2 (another static choices) I dynamically start topic based on selection.when topic finished (I'm asking some questions) goes to greeting and then closing topic.For other 2 I just show some info . Then...
Hi Team, I am using Rest message in flow action and getting external site responses to show in virtual agent successfully.The challenge here is the https status code is showing in virtual agent. please find the below screenshots.1.2.3.4. In Virtual a...
Is it possible to show a hello/welcome message next to chatbot? So users will be aware of there is a new chatbot implemented and they will interact with it. Looking for something like this.
Hi everyone I've noticed none of the NLU utterances are working while testing the bot, and the topic only "runs" when I selected the topic from the "show me everything" button. I'm starting to believe the NLU model isn't working as it's not picking u...
Hi all, I'm trying to make the virtual agent more prominent in Service Portal. Is there a way to customize virtual agent popup? (for example: change the size and shape of text bubble, edit the "open chat window" text, etc.) Thanks!
Hi Experts, I have an Incident Satisfaction survey with the following questionsThe trigger condition is set to trigger whenever the incident state changes to 'closed'Now, I would like to send out the same survey instance via virtual agent as and when...
Hi All, How to display multiple link as named Catalog Item in ServiceNow Virtual agent I have queried and got the name,sys_id,and short_description of 4 catalog items where name contains "Laptop" and have stored it in a variable. All variables name w...
In the training exercise I'm doing, clicking Test on this -- loads the Default Chat Experience instead of "Which type of NeedIt record would you like to view?":Am I doing something wrong?
Hello.I am looking for a way to deactivate a built topic and activate its duplicate.Specifically, I duplicated the pre-built topic "Greetings." and created a new greeting "Greetings.-v2". However, "Greetings.-v2" is not reflected in the portal and th...
Hi everyone, Has anyone experienced Intent Discovery not working? I've been trying to run a few analysis over the course of this week, and all of them would eventually get stuck on "Preparing to run", so I would eventually have to cancel it. For the ...
Hi Team,1. I created rest message and getting the result from external site.Requirement: How to show the results along with KB articles and catalogs 2.a. As of now, I load the response (REST Message response) to the custom table using Flow Designer.b...
Hi everyone - hoping there's some smarts out there that can offer ideas on this.I'm wanting to design a topic that generates an email to a shared mailbox, is there a script that creates this experience?
