We've have recently implemented Virtual Agent on our Production instance. Feedback from users is that they would like the Virtual Agent to automatically open when accessing the Service Portal rather than clicking the tile.Does anyone know if this is ...
As per the Subject I am searching for the plugin for the search knowledge base topic for the virtual agent.I hope you can help me. Thank you for your help
I have created my custom greeting set up topic which is already publish but unable to set setup topic to Greetings.I don't know why it is?Please help me to resolve my issue?Thanks
When I was watching this video. It shows auto suggestions for topics when they are typing in the chat client but don't see it in my environment. Is this a setting?https://youtu.be/jnDZ7FWwvvE?si=Hj4dQ5sKa4Bazjc2&t=121
Hi Guys, I'm with a problem with Virtual Agent, i need to call a URL in new tab of some catalog item after some action in Virtual Agent, i used action script, which is server side, but with gs.setRedirect(url) don't get success, also i try using a ht...
Hello All We had upgraded our instance from Tokyo to Utah. From then virtual agent is not working as expected and all topics are active and published . When I try to test I'm getting technical issue. Cannot perform preview run for debugging or didn...
Hello guys, In our organization, we have a lot of different chat queues (using Connect chat) each chat queue is responsible for a different territory. Is there a way to customize the option in the menu on the chat window to change the chat queue base...
Hi,I have a strange issue where I am unable to publish a NLU model. I have trained it several times and also tested it with different utterances but the 'Publish' is disabled. It looks like a defect. Any idea what the problem might be?Regards,Ayman
We have installed Virtual agent and published some topics which used to work in past, after recent clone when I committed update sets back in dev it's directing to Live agent directly w/o showing any topics or topic picker. I have checked chat config...
The Virtual Agent Topic Block has been deleted while moving through update set.I moved an update set from sandbox to dev instance which has all the topics that will be used in virtual agent. The update set got committed comfortablyBut i am getting an...
Hi all, In Agent chat, When HR case gets created out of interaction auto fill fields like source, request type, assignment group. Thanks,Anu
Hi All, We need to edit the info message that comes up when new HR case is created from interaction. " hr_service case was created" Thanks,Anu
Hi,Does anyone know if there is a way to hide the 'New Message' button from appearing on the Virtual agent widget for unread messages? The functionality doesn't seem to be working properly, for e.g. if there are new messages on the virtual agent, I c...
Hello Experts,As per the OOB Agent receives request in Agent Workspace, and if not accepted within a minute, it moves the chat request to another agent it is working fine, But We have a requirement that assign a chat to all Available agents, and whoe...
Afternoon. We have a Ui Action that when pressed denies admin access. I am trying to automate this so if you are not on a pre approved list of users your request gets auto denied. How can I utilise the script in the UI Action to either run in a busin...
