I would like to know if it is possible to trigger a NLU model at an specific step in the topic flow. Right now the NLU model is trigger when the users enter their request directly in the conversation bar, but I would like to implement a triage question to identify if the utterance entered by the user is a question, or an issue, or a request, in order to trigger only the correct NLU model, instead of the 3 models.
another scenario is a topic used to report issues, I would like to collect some information from the user before trigger the NLU model. the reason for this it is to ensure that user will provide enough detail about the issue in order to ensure that the NLU model will use that info to identify the correct intent and show the correct solution
#virtual Agent, #NLU models, #Virtual Agent Topic flows
