Unable to create cases in consumer service portal for the virtual agent

RajaputanaN · ‎04-13-2024

"In the Virtual Agent Designer, all functionalities are operating smoothly across every topic block and even during preview sessions. However, despite this seamless functionality, I am encountering an issue where I am unable to create a case within the Consumer Service Portal. What could be causing this discrepancy?"

Consumer page.png

Community Alums · ‎04-14-2024

Hi @RajaputanaN ,

As we wont be able to find the root case with this window do the below...

Run the topic in Preview mode and check Show Logs option in preview. You should have a clear indication of the error being thrown.

In case you are still not able to figure out where the error is originating from, try placing gs.debug() messages in your flow and also maybe print variable values in gs.debug(). VA 'Show Logs' option renders gs.debug() messages, so you should get some leads on the root cause of the issue.

View solution in original post

Community Alums · ‎04-14-2024

Hi @RajaputanaN ,

As we wont be able to find the root case with this window do the below...

Run the topic in Preview mode and check Show Logs option in preview. You should have a clear indication of the error being thrown.

In case you are still not able to figure out where the error is originating from, try placing gs.debug() messages in your flow and also maybe print variable values in gs.debug(). VA 'Show Logs' option renders gs.debug() messages, so you should get some leads on the root cause of the issue.