Unable to Duplicate "Create Incident" Topic block

[Mohsin3027]

Hi Guys,

I am trying to duplicate  "create incident" topic block in virtual agent designer. creating a duplicate is not an issue but when i try to "publish" it or "Active" it shows an error :

"RecordOutputPrompt f1e63a963ef040eebea961154958b567 property 'table' value 'universal_request' is invalid. (Table 'universal_request' does not exist. Ensure the correct plugins are installed.)".

I didnt change anything in a newly duplicate block,, but it still shows this,, seems like a Paris issue,, i upgrade my instance from Orlando few days back. 

some might ask Why you wanna duplicate it ?

I want to set some additional fields when creating a incident record, "Script include" already created for that.

[Mark Roethof]

Hi there,

The Create Incident topic block has been updated in Paris. Also it uses field universal_request now, on the incident table. Can you check if that field has been added with your upgrade? So table incident, field universal_request?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mohsin3027]

Thanks for the quick reply Mark,,

It seems like its added in the table, Ref attach

However i am not seeing it on the record view though (Default view)

[Joe Meadows]

I am having the same issue.  My incident table also does have the field universal_request  a reference field to task

[Mohsin3027 · Accepted solution]

So,, i couldn't able to solve the above mentioned issue,, but i tried a workaround by creating a new topic block from scratch and copied everything from duplicate "Create incident" block and it worked.