Hi Community, How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assig...
Hi everyone, We are using Now Assist in Virtual Agent with Enhanced Chat .When a conversation times out , the chat session closes as expected.However, we noticed that at the same time the “Start New Conversation” (“+”) button at the top also becomes ...
We have Virtual Agent integrated with Microsoft Teams. When a user stops responding and the system closes the idle conversation, Teams sends a ping to the user saying the conversation is closed. This happens every time the Schedule job (Time Out Aban...
Hi All,we have a one requirement notification need to trigger based on below condition Table : sn_hr_core_taskActive = trueAssigned to = emptyAssignment group changesPriority = Critical or HighTask type = Internalwe need to dot walk parent hr service...
Hi AllI have a client script that I use on standard Variable set that hides the submit button until all the variables are entered. How do I achieve this with a Multirow variable set? I need to stop people submitting a ticket by mistake without enteri...
Hello Everyone, I am looking for help here I am stuck with an ask in my organization where the stakeholders want to see all the reporting change impacts that result from of migrating from NLU to LLM, how can I build metrics that will help to reflect ...
Hi,We have setup our Virtual Agent with Now Assist and currently using the OOTB Assistant. This is working well and the users are shown Genius Q&A results to their queries. We have a requirement to show the user an additional question to ask 'Did thi...
Hi All,I want to change the text color of the static options presented by the Virtual Agent. I’m able to achieve this through the inspect element tool, but when I apply the same changes in the Theme, it doesn’t work.Any help would be appreciated.Than...
portal page is enabled for the service portal for the ai searchpage route maps module also made search is true please suggest if any body faced similar issue?
I am working on the VA simulator. My goal is to create an agent chat record and enable the virtual agent on the default Service Portal.The record name must be VA (this name will be used to verify that the task was executed correctly). I tried to crea...
Hi Community, I'm struggling to find where can I modify this message its being displayed on MS teams every time you need to approve something, see image bellow: Where is this coming from ? I want to customize it a bit any help, would be really appr...
Hey guys!After connecting the virtual agent with Teams, the messages from the setup topics/name of topics in Teams are not being translated into the users' language. Using the VA through the portal by putting the person's profile in another language ...
Hi Community, I’m using ServiceNow Virtual Agent with Multi-Turn Catalog Ordering enabled on a Service Portal. Most catalog items work fine, but I have an issue with one specific item (a Record Producer for logging an Incident). This item includes mu...
I have a question about Virtual Agent routing behavior with multiple language help desks. If a Polish end user is interacting with VA and attempts to connect to a live agent, but the Polish help desk is offline, will the system automatically route th...
Hi All We have a Situation where - We expect a Given Topic should not be Shown in VA but Its Showing. Example - User Wrote : Bitlocker Recovery ... VA showing Topic Named - Password Reset.. When Checked NLU Logs we see INTENT is there and also Entit...
