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Virtual agent text input returning NULL

I'm taking text input from user before creating an incident via virtual agent. But text input is returning null when I'm using it.In my case I'm taking issue description from user and using that input in short description of incident creation but it ...

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MahajanM by Tera Contributor
  • 706 Views
  • 4 replies
  • 0 helpfuls

Add ai agent to ESC portal

HiWe are working on a ai agent use case. It's working as expected but we can't not able to add this in the employee center portal. We already have Now assists enabled in the ESC portal but whatever is available, those are mostly designed in Virtual a...

Set agent status in agent workspace

Hello ,  Can somebody help me to understand how does manager set the agent status to offline when he has logged out ?I have activated the scheduled job AWA - Set Inactive Agents Offline , but how do i test it . From where and how does the manager set...

harry24 by Tera Contributor
  • 1488 Views
  • 5 replies
  • 5 helpfuls

Use NLU on VA input setting

I noticed this awhile back but kind of need to figure out where this went. There used to be a toggle on the input components to use the NLU. This was helpful for the Choice and Boolean components.I would share what it looked like but since it is not ...

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Lynda1 by Kilo Sage
  • 448 Views
  • 3 replies
  • 0 helpfuls

Resolved! Abandoned chat message stop sending

When users just leave the VA chat, VA closes that chat after 2-hours. It sends a message to the user at that time. This is not an issue for web portal chats, we have Teams integrated and the chats coming from Teams is where the "noise" comes from. An...

Lynda1 by Kilo Sage
  • 1224 Views
  • 4 replies
  • 2 helpfuls

Retest each utterance

Hey guys,I'm stuck on the last task.The task is to test the NLU model to see if the 'InternetIssues' intent is returned with a confidence threshold of 80%. However, I'm only getting a 60% confidence threshold. How can I improve it to reach 80%?Thanks...

Alik_92 by Tera Contributor
  • 716 Views
  • 4 replies
  • 0 helpfuls

Virtual Agnet - Show me everything not working

The 'Show me everything' topic picker, which is intended to appear in the Virtual Agent greeting message, is not consistently displaying for users who initiate a new conversation within an existing, active session. Specifically:Expected Behaviour: Wh...

VENGADESHA by Tera Contributor
  • 335 Views
  • 1 replies
  • 0 helpfuls