Hi All, I am looking for incorporating the 2 min timer before the chat session ends. If user is not responding to agent for certain time, the inactivity timer triggers then a remainder message has been sent and session ends automatically. After the r...
What do I need to do get serviceNow Connector ready? Is there a sandbox ServiceNow environment where I can create the ClientId/secret? thanks
I have configured the queue count during a live agent transfer in the Virtual Agent and displayed it as a system message using the script below. However, I am looking for options to dynamically track and update this count in real time. Is there a way...
Hi All, I need to customize the Virtual Agent that is available out-of-the-box (OOB) in the Employee Center Portal. This includes modifying the default chat experience and updating other topics.- How can we achieve this customization?- Where can I ch...
I've been through the wide variety of documentation and videos. Many of them are a couple of years old or older.My development environment is Xanadu. I've configured the rest api and I'm able to connect via Postman, start a conversation, start a liv...
HiHow can I enable (Enhanced chat) on UI Builder, I can not find any component provided by platform in UI Builder.
For each response generated by Now Assist VA, users can provide feedback using the thumbs-up or thumbs-down options. We would like to understand where this feedback is stored in ServiceNow. Please let me know the solution for this query.
Hello! I want the similar bubble chat with a virtual agent as we have in the employee portal but on the Service Operation Workspace. The objective is to be able to have a Help Agent on SOW that leads us through a check - list in order to know if we c...
Is it possible to display "Show me everything" first and only then Promoted Topics?
I have configured queue triggers for Agent Chat queues to allow users create an incident if agents rejects the chat request. However I am also getting an option to "End Conversation" if agents reject the chat request. If I click on End Conversation t...
Hi Team when I search with this keyword in the chatbot it says 'Sorry, we couldn't find any matching topics'Can someone let Help me to fix it,please?
Hello,I have integrated Whatsapp with Servicenow via Twillio. I'm creating a flow where the user can see some images on WhatsApp. In the table sys_cs_conversation is coming as Guest, and therefore the user does not have access to the table of images ...
Hello Community, Unable to show the promoted topics in teams, already followed link- https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-microsoft-teams-installation-faq/ta-p/2306147 Are promoted topics v...
How to resolve the error shown in the image below for ServiceNow Virtual Agent?
Trying to set up the virtual agent and I need to control what is being displayed in the Promoted topics when the Virtual agent starts a new conversation. I am trying to follow the instructions from Promote or demote LLM conversational subflows, acti...