Virtual agent How many topics can we add and where
HI All.How many topics can we add in virtual agent (more options ) how to add and how to set limit.
Forum Posts
Resolved! How to tell when EFL ran
Expert Feedback Loops runs every 30 days. Question is, is there a way to see when it ran?
How to configure delegate a user through using Virtual Agent
Hi All, Kindly suggest any solution regarding my issue. I want to setup a topic for delegate a user through using Virtual agent action. I am facing issue of searching user table data but its takes long time to load. Thank you in advance.
Executing a Powershell Script to Sync Domain Controllers
Hi, It has been requested that after adding a user to a group in AD, that a powershell script is then executed to sync all the domin controllers. I have been supplied with this PS script:- import-module activedirectory -warningaction "SilentlyContin...
Expert Feedback Loop suddenly has No Data anymore
I used to have over 300 records to work on here. In January of this year it updated and then again in March. I was able to see those records for a few months. Now as of two weeks ago I get the screen that says "No Data Yet." I have not changed the mo...
How to hide "open chat window" at virtual agent icon in portal ?
I want to hide "open chat window" virtual agent icon in portal , need help on this .
AI model testing - Error MessageException caught in the predict call - reason: {"status":"failure"}
Implementing AI search without Now Assist Created a new model from prebuilt one, added 2 intents extra, added utterances, added entities and test cases.Clicked on 'Train' - successfully trained message comes up.When i try the model - I am getting err...
Displaying list of topics
By default, in virtual agent, topics in show all topics are displaying in alphabetical order. Is it possible to display the list of topics based on our convenient order? If possible, please provide the solution.
Virtual Agent card
Hi All, I'm new to the Virtual agent designer in ServiceNow and I'm experiencing some difficulties.I'm trying to build a card with all the details of an input user, with additional links. For example: NameTitleDepartmentManagerLocationEmailTeams - l...
VA chat auto closes post agent chat survey
In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.When the user attempts to select a response from displaying Survey, a...
Dynamic taking of input from the output of first action in Virtual agent
I am invoking two actions in VA topic I am getting one output from first action and I want to use that output as input to the second action I have used data pill picker to use that output as input to the second action, but it is not dynamically takin...
VA Live Agent Survey response not triggerring when user end the conversations
In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.When the user attempts to select a response from displaying Survey, a...
Now Assist Multi Turn Ordering on premise
Hi all, my client is interested in deploying Now Assist for Virtual Agent on-premise, including the multi-turn catalog ordering capability. The ServiceNow KB article (KB1523390) describes on prem LLM support in general but doesn’t cover an on-premise...
How to Enable Query-to-Link Conversion in ServiceNow Virtual Agent
Hi Community, I’m exploring a way to enhance the Virtual Agent in ServiceNow by enabling it to convert natural language queries into actionable links. The idea is for users to type queries like: “Get me all knowledge articles expiring today” “Show m...
Creating record producer from Virtual Agent
Hi All,I need help in below scenario:I am building a topic in Virtual Agent which will take, same input from user as defined in one of the record producer.So that user can create a case from VA itself. That particular record producer uses some script...
