Resolved! NLU expert feedback loop
Hello, My custom NLU model is not showing under expert feedback loop to give feedback. How should i add my model under "expert feedback loop". Can someone help me out here?
Forum Posts
Virtual Agent Shorten responses
Hi everyone,I'm working with ServiceNow Virtual Agent and noticed that the "Shorten responses" option is enabled by default on all Text Response nodes. This causes long messages to be truncated with a "Show more" link in the client — which is not ide...
"Servicenow For teams" Employee Center authorizing error
Dear all, I am working on the IT Servicenow Management integration. I have followed all steps in this documentations, when I download manifest and upload the customised app in Teams, I can't not only chat but also can't display employee center: I d...
VA Expert feedback Loop & Irrelevant-utterances help needed
Hello everyone in the community! We need help with our NLU model. It's small, with only three intents initially. We have trained the model to detect these intents and it does this well. We have created a test set with many expressions that are irrele...
Is it possible to skip topic confirmation for just one topic in Virtual Agent
Hey, I want to know how "Ask user if topic VA chose is correct" is triggered, is there a way i can control it form coming up for particular topic?We created a check ticket status topic, it shows you directly the incident card if you give the number. ...
Dialog Act not working after enabling in Virtual Agent topic not detected in Yokohama release.
I am currently working on ServiceNow Yokohama release and trying to enable Dialog Act for a Virtual Agent topic. I have turn on "Enable Dialog Intelligence" in the topic properties, and NLU is active. However, it's not working as expected in the Serv...
NLU Model not Shown in Drop Down List for Irrelevance Detection
Hello everyone, We're on Xanadu. When I go into NLU Workbench and select "Irrelevance Detection", I do not see the model I'm looking for under the "Not relevant to the VA model" drop-down list. The model I'm looking for is trained and published. Any...
Virtual Agent (Lite) Configuration
Good Morning all, I was wondering if anyone is able to assist me with the below. Currently, we are running the 'Lite' version of Virtual Agent within our instance, and we are facing a few issues. The main issue at the moment, is the Contextual Search...
Resolved! How to extract the Entity Value from the Virtual Agent Search Text
Does anyone know how to extract the below value in the Virtual Agent Designer? I found that I can use "vaSystem.getSearchText()" to get the entire search text which in this example was "What is the status of INC0462117" and then I could write a scrip...
Can you update Record Producer Variables from the submitted Record Fields
Hi All We courrently have a record producer where variables are mapped to fields on the table. We have had to map the varaibles to fields so that we can trigger notifications and also aid in reporting ( reporting is slow and time consuming when acces...
Iframe CSS change on Virtual Agent Contact Support
Hey, I had an requirement of changing the style of iframe(Changing Background of contact centre to blue and text to white; Reducing the height of the three buttons as acquires lot of area) that appears when we click 3 dots to right corner of Virtual ...
Virtual Agent API - Set a Queue
Hello, im currently implementing a 3rd party chat interface with a custom middleware with the Virtual Agent API on a public facing website.I configured everything like i wanted. But now im at the point where i have to separate the the AWA Queues. I ...
Resolved! Hide topics from live chat
How to hide check ticket status and Show me everything button from live chat?
Doing POC on Virtual Agent API using Postman
Hello,Doing a POC following the documentation steps provided in https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/bot-api.htmlHitting the https://testabc.service-now.com/api/sn_va_as_service/bot/integratio...
How to configure VA search for catalog meta key words?
Whenever i enter catalog name in VA chat then showing catalog item in VA but whenever i enter meta keywords of catalog then not showing catalog item how to add meta keywords in VA
