Unable to Duplicate "Create Incident" Topic block

Mohsin3027 · ‎10-08-2020

Hi Guys,

I am trying to duplicate "create incident" topic block in virtual agent designer. creating a duplicate is not an issue but when i try to "publish" it or "Active" it shows an error :

"RecordOutputPrompt f1e63a963ef040eebea961154958b567 property 'table' value 'universal_request' is invalid. (Table 'universal_request' does not exist. Ensure the correct plugins are installed.)".

I didnt change anything in a newly duplicate block,, but it still shows this,, seems like a Paris issue,, i upgrade my instance from Orlando few days back.

some might ask Why you wanna duplicate it ?

I want to set some additional fields when creating a incident record, "Script include" already created for that.

Mohsin3027 · ‎10-13-2020

So,, i couldn't able to solve the above mentioned issue,, but i tried a workaround by creating a new topic block from scratch and copied everything from duplicate "Create incident" block and it worked.

View solution in original post

Community Alums · ‎12-01-2020

@Mohsin3027 , how did you "copy" from duplicate into the new topic block (created from scratch), without making another duplicate?. How can one copy (not duplicate) a topic flow?

Mohsin3027 · ‎12-03-2020

Hi @Adedeji

By copy i mean actually, i created a new topic block and manually put all workflow components as same as in the duplicate topic and then copy the scripting from duplicate to my newly created block.

Hope it clears the confusion.

Seth Dormaier2 · ‎01-06-2021

Hi, thank you for this information. May I ask how you copied the "Display Request" card, specifically the record condition when no table is selected? I'm stumped.