User input without "prompt" in Virtual Agent

Tien Le Viet4
Tera Contributor

Hello,

 

I am working on allowing user input again after responding a message. But I tried many ways (return false/''/undefined on prompt of User Input) to not show the prompt. Do we have any suggestion in hidding this prompt?

 

 

3 REPLIES 3

Chris D
Kilo Sage
Kilo Sage

What is your use case? How will they know what they're supposed to be responding to...?

Thank you for your answer.

After the VA's topic responded a text message, I want to allow user to input a text again without the prompt. But it show the empty text message on the VA Chat.

TienLeViet4_0-1702869183917.png

 

So it seems you are using a Text Bot Response (what you have as "Test") when you should just have that as a Text User Input

I still don't understand your use case because you haven't explained it, but it seems here the simple solution is to just combine your bot response into the prompt of a user input.