Using AI search with Virtual Agent

skumars1808
Tera Contributor

‎05-31-2021 10:38 PM

We need to use AI Search fallback topic in out Virtual Agent. We got the AI Search enabled for our instance and followed the steps given in the below link, but still not able to display Genius result card for Catalog item and Knowledge articles.

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/administer/virtual-agent/concept/va-ai-search.html

Can anyone please briefly describe the steps required for the same?

 

 

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Pranesh072
Mega Sage
Mega Sage

‎06-01-2021 12:43 AM

did you enabled the glide.ais.genius_result.enabled  property?

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skumars1808
Tera Contributor
In response to Pranesh072

‎06-01-2021 02:23 AM

Yes, I enabled it

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Lener Pacania1
ServiceNow Employee
ServiceNow Employee

‎06-01-2021 03:57 AM

AIS Genius results uses a NLU Model.  Can you also check if your Default AI Search model is trained and published.

Filter Navigator > NLU Workbench > search for AI Search
Train and Publish.  

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dants
Kilo Contributor
In response to Lener Pacania1

‎06-07-2021 02:15 PM

I'm not sure that's the case is it, Lener?

OOTB we have 2 Genius Results configured for the default search profile:

[yourinstance]/nav_to.do?uri=%2Fais_search_profile.do%3Fsys_id%3Dbd568e85772300102d71af6168106198%26sysparm_view%3D

The Catalog Item genius results uses NLU, but the Q&A doesn't, right?  So knowledge searchs should use that genius result config even without NLU?

@skumars1808 - I'm seeing the same as you.  Must be missing something because I (currently) am only trying to get genius results to show for knowledge searches..

 

 

 

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