VA Contextual Search - configuring what is returned in the search results

[Bish Khan]

Hello

We are looking at using contextual search within our virtual agent to search knowledge bases. Each search results provides a link and a snippet of text. Currently the snippet of text seems to be the part the knowledge article that the search tool thinks best matches to the search term. Is there any way to override this so that the knowledge articles actual summary is returned?

thanks

[Community Alums]

Hi @Bish Khan ,

That's the expected Behavior!!

The script include behind the context search is global.VAGlobalContextualSearchUtil and sn_itsm_va.VAContextualSearchUtil, this in-turn uses a protected api global.cxs_SearchAPI for which we don't have access to view, what it searches. 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Bish Khan]

Hi, this was what we thought from our experiments. Thanks for the confirmation.

[Community Alums]

Hi @Bish Khan ,

Glad to see my answer helped You. 
Kindly mark the applicable answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep