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Contextual Search in Virtual Agent

Hi Everyone, I'm working on Fallback topic in VA, where I want to show both catalog items and Knowledge articles based on the search term.But, I want to populate the the knowledge articles based on the user's country location. Our Knowledge base has ...

Community Alums by Community Alums  
  • 432 Views
  • 1 replies
  • 0 helpfuls

Unable to end CICD Process on PDI

Hello. After trying to install the "ITSM Virtual Agent Conversations" plugin pack, I'm unable to install any plugins or do other actions such as update sets. The plugin process stayed at 0%, and never continued. Now any time I try to install a plugin...

CICD Op.png
BrandonJG by Tera Contributor
  • 5402 Views
  • 4 replies
  • 17 helpfuls

Resolved! Can I see Virtual Agent usage by Service?

H, all!! I'm trying to analyze Virtual Agent usage on the dashboard.Are there any OOTB dashboard which is shown Virtual Agent usage by Service [cmdb_ci_service]? I have to analyze it from the viewpoint of Service.I cannot find that in the Virtual Age...

Small Talk topic confirmation/general question

Hello Everyone,   I'd like to create a Small Talk topic to recognize greetings. I thought I should use the Small Talk topic type. With this type I don't have the "Resume originating topic flow" option. Without it after the Small Talk topic completes ...

AI Search Fallback

Our setup topics have AI Search Fallback set to OOTB AI Search Fallback and Fallback set to custom setup topic with contextual search added.  Question I have is in ootb AI Search Fallback topic AI Search has blank Search source so how does AI search ...

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NLU not working for one Intent

Hi Community, I cloned the Set topic NLU model to add our own intent and utterances for our greetings Set up topic, I trained/tried/published the model, mapped it to the our Greetings set up topic in the VA designer, But its not working in the VA des...

Gil6 by Tera Contributor
  • 988 Views
  • 6 replies
  • 0 helpfuls

'Continue with this topic' Message

Hi, We added NLU to our greeting topic to re-direct the user back to the greeting topic when responded with 'Hi' or 'Hello' to the greeting message.    But this has lead to a new issue with some utterances that should revert to the fallback topic but...

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ayman_h by Kilo Sage
  • 351 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unable to Publish NLU model.

We are trying to publish NLU model , but Publish button is not visible, it's greyed out . We also tried below articles but it's not working still we are not able to publish our NLU model.   https://community.servicenow.com/community?id=community_ques...

Shikha puri by Tera Contributor
  • 2935 Views
  • 7 replies
  • 4 helpfuls