Version loading was stopped by PropertyUpdateLoader for system properties

[Neevi1]

Hello,

I am trying to move one virtual agent system property to another instance via update set.

Property Name - com.glide.cs.general.closing_message

Error - Version loading was stopped by PropertyUpdateLoader for sys_properties

Please let me know the best case to move system property between instances, in such cases.

Thank you 

[Muralidharan BS]

try moving as an xml file and test the message to see if that works

[shloke04]

Hi,

Follow the steps below to determine if the error message is due to a label change on a system field (sys_). If so, then the error message is a false positive, and you do not need to do anything more.

1. Open the update set logs for the retrieved update set that has the "Version loading was stopped by AppFileUpdateLoader" message.
2. Inspect the Update Set Logs related list and sort by the Created.
3. Find the error message in question.
4. Note the log messages surrounding the error message - those within 1 second of the error message. If the surrounding messages indicate that a Field Label was updated for a field whose name starts with "sys_" then there is nothing to worry about. Technically, the error message is indicating that the sys_app_file record is being skipped for the Field Label. There are no ill effects of the record being skipped though.

Please refer the below HI Article for more info:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538918

Also as a alternative solution below steps need to be followed:

1) Try creating another Update set in your Source System and try recapturing the property again and see if that works.

2) If this does not work then move the individual file using XML as shown below:

3) Open your Property in Source System and then right click on header and select Export XML as shown below:

4) Now move to target system and navigate to module Retrieved Update Set and import this single XML record which should work for you.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke