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01-24-2022 07:25 PM
Dear all,
I am following this tutorial: https://www.youtube.com/watch?v=cyhmMyG4jKk
to implement Virtual Agent API. I have installed sn_va_as_service, but when in Log Step, I can't find the source: sn_va_as_service, I will put two comparison screenshots:
I would like to ask: How is the record containing sn_va_as_service generated(found) in the source field?
Thanks a lot!
Solved! Go to Solution.
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01-29-2022 08:23 AM
Hi,
It certainly is working for me,
Few things you can check for is
- sys_cs_provider_application - This should have VA bot to bot provider
- message_auth - used for token verification to identify the user
- token_verification - used for token verification to identify the user

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01-25-2022 09:22 PM
Hi Junya,
Did you create this property in the instance. This is responsible for producing the logs you requested.
va.bot.to.bot.logging_enabled
Try creating this property with value - true and try once.
Thanks
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01-25-2022 09:41 PM

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01-29-2022 08:23 AM
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01-30-2022 08:30 PM
Hi @Murali
For now I can share with you my screenshots:
sys_cs_provider_application:
message_auth:
token_verification:
Actually when I post the empty JSON to the Endpoint URL and it works. By the way how did you configure the JSON? I found the sample in tutorial like this:
I don't know where the requestID and enterprised are, can you give me some advice?
Thanks a lot