Video Bot Response - YouTube only?

Matt Lodge
Tera Expert

‎10-27-2023 06:33 AM

Hi there

I'm wanting to use the Video bot response in a Virtual Agent conversation. I only have to option to select YouTube Video Card. Is it possible to add other options in there?

VA Video bot response.png

YouTube is a blocked application in out organisation but we use Microsoft Stream to host internal video content. Does anyone know if there is a way to enable linking out to Stream instead of YouTube?

I appreciate there is a work around where I could use a standard bot response and have a URL link out to stream but I don't want to do that, if at all possible.

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Lynda1
Kilo Sage

‎10-27-2023 09:36 AM

We attempted to do the exact same thing since we are approved to use Stream and cannot use YouTube. I tried finding the code our developer wrote that we added to the video card list, it appeared in the component but we needed a connection from ServiceNow VA to Stream and that is where we failed since we were young in the Stream realm. I could not get past our IT Security.

Not sure if this article will help you

Modify adapter card styles for Virtual Agent (servicenow.com)

 

If I come across the information the developer added to the table, I will share. She is no longer with us so I cannot simply ask 😞