Virtual Agent and Contextual Search how does it work?

[Hannes4]

Hi all,

I'm trying to set up virtual agent and the topics Search Catalog Item and Search KB to only display the item/article if the search term is in the title of the catalog item / knowledge article. I figured that this would have been a quite common demand but I could not find anything similar on the forums. I've tried deep diving into contextual seach but I can't figure out how to make these configurations.

Any help is much appreciated! 

[Hannes4]

Or can this be done via scripting inside the topic perhaps? 

[rajeev17]

Hi Hannes,

Virtual Agent Topics can be created without using the Contextual Search also.

Contextual search is used to search the results based on the user input. There will be a topic block of Contextual search in virtual agent add the topic block and just try it.

If you are new to virtual agent . Please refer to @Mark Roethof articles .Below is the link

https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb

Thanks

Rajeev

[Hannes4]

Hi Rajeev,

I am aware of that but I want to configure the Contextual Search inside of the topic to only return items/article if the search term is in the title of them. Currently it's returning items that are irrelevant but have the search term in the description.

[rajeev17]

Add contextual search topic block and add code according to it