The experience is totally different in virtual agent in employee center and "test assistant"?

The experience is totally different between virtual agent in employee center and in virtual agent designer page's "test assistant"? 

Virtual agent "i need more help" fails and second time and ends conversation

Hi All, In Virtual agent, when we search some item , it gives proper result with an option to "Show more on [searched itemName]" Upon selection"Show more on [searched itemName]"  it gives further results  from catalog and KB articles and give one "I ...

Classic VA Topic conversations - VA Now Assist: effort worth to setup new TA Topics

Hi all, I really hope someone can help me with the following. We are planning to make a big effort to create many Virtual Agent Topic conversation in the "Classic" version. I was wondering if this is the money / time worth as so far i understood, Vir...

Expert Feedback Loop for VA - best practice for utterances that relate to articles but no topic?

I've recently started getting more familiar with the Expert Feedback Loop for VA but don't understand how to handle utterances that don't relate to an intent (or topic), but rather relates to an existing article. I've been slowly creating intents and...

Utterances are triggering incorrect topics

Hi all, Context: Utterances are triggering incorrect topics when end users interact with the virtual agent.Actions Taken:Submitted feedback via the NLU Workbench test panel, marking the utterance as not relevant to any model.Verified the feedback is ...

how to send a meeting invite from ai agent?

I am building an use case using ai agent, one scenario is to send a meeting invite to the manager through ai agent. would be better if its team/webex/zoom.Can anyone guide me how to create an meeting link through ai agent and that link to employee ce...

Asset Management Configuration Intune/Jamf/Enrollment/Apple Business Manager

Hi All, I would like to know if anyone has experience on setting up their Asset Management module. We currently have Intune and Jamf feeding computer data into ServiceNow (pc and user details), but I have now been advised from our internal teams that...

Restrict particular domain from registering into Community portal

Hello everyone, I recently developed a community portal for my client. Now, they are requesting the ability to block specific email domains (e.g., gmail.com, yahoo.in) from being used during registration. I have already informed them about the existi...

Coalesc script on Integration Hub Import

Hi All I have just set up the Intune Spoke and I am now using the capability of the Integration Hub Import to automatically pull data from Intune on a schedule. I need to create a Transform script to stop the same device being added every time the sc...

Virtual Agent profile icon not showing

Hi, Recently we enabled Virtual Agent in our portal and we designed a custom branding configuration for it. In that branding, we have a custom live feed profile connected with it with its own icon. Unfortunately, the icon is not displayed in the widg...

How to show the status for all Human Resource Live Agent in the Dashboard?

Help identifying source of “Close contact options” tooltip in Virtual Agent support options

Hello everyone,I am working on customizing the Virtual Agent (VA) chat in ServiceNow. In the Support Options dialog, I see a tooltip that says “Close contact options” when I hover over on Support Option(header) the top of the dialog.I have  checked: ...

How to segregate VA chat history across multiple portals for a same user in a MSP instance ?

Hi everyone, I'm working on an MSP instance of Servicenow where I have two portals under the same domain. Both portals have virtual agent (VA) enabled for Live Agent Chat.Chats are routed to different teams depending on which portal the end user is l...