Hello Everyone,We’re working on a requirement to build a custom AI Agent in ServiceNow that analyzes data from a Subflow and provides recommendations to users via the Virtual Agent.We've successfully developed and tested the AI Agent. However, after ...
Hi, Recently we enabled Virtual Agent in our portal and we designed a custom branding configuration for it. In that branding, we have a custom live feed profile connected with it with its own icon. Unfortunately, the icon is not displayed in the widg...
I want to show the helpdesk number of that location to which the user belongs in the Call Support in Virtual Agent .How can I achieve this.If its not possible to modify the OOB ,what is the other option Thanks
Hello everyone,I am working on customizing the Virtual Agent (VA) chat in ServiceNow. In the Support Options dialog, I see a tooltip that says “Close contact options” when I hover over on Support Option(header) the top of the dialog.I have checked: ...
Hi everyone, I'm working on an MSP instance of Servicenow where I have two portals under the same domain. Both portals have virtual agent (VA) enabled for Live Agent Chat.Chats are routed to different teams depending on which portal the end user is l...
Hi everyone, Recently while working with ServiceNow now assist, I saw that when a person is searching for something, it is giving him/her 3-4 options but same query asked from some other person it is giving him/her only 1-2 options for the same query...
Hi All Can someone please help me with my Flow designer action script below which is to update a field value based on the field name entered as the "field" input . (function execute(inputs, outputs) {var user = new GlideRecord(inputs.tablename);var f...
If user is not responding for particular time Virtual agents show the message "It seems you have left the conversation" and close the chat. However I want to set this notification for 3 times as a reminder and then close the chat with closing interac...
I noticed in a recent release that a new topic appeared in our Virtual Agent called 'Dynamic Translation Support Topic'. Unfortunately I can't find this topic in the VA Designer, or within the documentation for that matter. Has anyone else experience...
Hi,Does anyone know how to pass variables between VA Topics? I have tried using session variables below, I just get a null response in the 2nd topic. It works fine both the set and get methods are within the same topic.Topic 1:var session = gs.getSe...
There is requirement of creating a report of number of days the problem is opened, based on the opened/created date to today for a major problem record, without modifying/creating a field column on Problem table
Hello,I’m working on a project in my Personal Developer Instance (PDI). When I try to use Virtual Agent Designer, I get the error:"Upgrade required. Please upgrade to access all features. Contact your Account Executive for more information."Is Virtua...
Hi Everyone,Has the "AI Agent Fabric to support Agent-to-Agent interoperability and MCP" been released and generally made available yet? I read in another forum post that it will be available from Q3'25; however, I can't find whether it is available ...