Hi I wanted to check is it possible to add description for each topic available in VA? I checked ServiceNow documents, but I didn't get anything. Kindly let me know if there is any way to achieve this Thanks!
I'm taking text input from user before creating an incident via virtual agent. But text input is returning null when I'm using it.In my case I'm taking issue description from user and using that input in short description of incident creation but it ...
HiWe are working on a ai agent use case. It's working as expected but we can't not able to add this in the employee center portal. We already have Now assists enabled in the ESC portal but whatever is available, those are mostly designed in Virtual a...
I'm trying to understand the readiness of my current catalog items for conversational interfaces. Lots of documentation refers to the Catalog Conversational Experience plugin (sn_catalog_con_cov). I'm unable to find it in the application manager or t...
How to add existing chat bot or new virtual agent to csm configurable workspace?
I have found vidos of the pre-chat configuration if you want the survey to auto launch right when VA is opened. Is it possible to kick off these pre-chat surveys right before handing the employee off to the agent instead? Use case: Employee search...
Hello , Can somebody help me to understand how does manager set the agent status to offline when he has logged out ?I have activated the scheduled job AWA - Set Inactive Agents Offline , but how do i test it . From where and how does the manager set...
I noticed this awhile back but kind of need to figure out where this went. There used to be a toggle on the input components to use the NLU. This was helpful for the Choice and Boolean components.I would share what it looked like but since it is not ...
hi,When Live agent is not available, we are sending a message as below[Please ask your question <a href="/sp?id=support_case" target="_blank" rel="noopener noreferrer">here</a>. " ]this is existing code in bot response message. It is opening support ...
When users just leave the VA chat, VA closes that chat after 2-hours. It sends a message to the user at that time. This is not an issue for web portal chats, we have Teams integrated and the chats coming from Teams is where the "noise" comes from. An...
Hi, why chat header name is not visible completely, is there any property is set the length or size.
Hey guys,I'm stuck on the last task.The task is to test the NLU model to see if the 'InternetIssues' intent is returned with a confidence threshold of 80%. However, I'm only getting a 60% confidence threshold. How can I improve it to reach 80%?Thanks...
The 'Show me everything' topic picker, which is intended to appear in the Virtual Agent greeting message, is not consistently displaying for users who initiate a new conversation within an existing, active session. Specifically:Expected Behaviour: Wh...
Issue Summary:Virtual Agent bots for SP and ESC portals are reflecting the same message when chatted simultaneously, and history is being shared between the two bots.Steps to Reproduce:1. Configure two Virtual Agent bots for SP and ESC portals with d...
