Am I understanding correctly, that AI Search Fallback can only generate "Genius Results" from articles that use the Q&A knowledge template?When using AI Search Fallback with Now Assist and LLM's, can it generate answers based on the the content of an...
Hi, I want to add a subcategory below the category 1 in VA'category 1' -> 'help' ->' greeting custom'
Hi Team, I am in need of help after hours and hours of troubleshooting. I have instance with Now LLM enabled for Virtual Agent.I am trying to make topic to get input as search query from user and passing to "RUN AI Search" topic block. It does not wo...
Hi, I'd like to configure the following, but am not sure how to do it. 1) I'd like the bot to show a list of open incidents of the current user (I've tried with lookup utility and non-scripted conditions but the bot is not returning any records for s...
Is there any way to make ticket in progress if user reply on MS teams from conversation services. I am able to make ticket in progress through sn_tcm_collab_hook_ms_teams_chat table when ticket is updated but it does not have any field which can ide...
We would like to show the estimated wait time in virtual agent when user tries to connect with a live chat representative from the topics. We've noticed that the estimated wait time is shown when trying to connect to live chat from the 3 dot menu. C...
Hi, we are currently looking into implementing Now Assist for Virtual Agent and our primary front end user interface for Virtual Agent is in Slack via the Virtual Agent Slack Integration. I have not been able to find any official documentation on if...
Now I have got two topic blocks Request catalog item and Request catalog item2. They are all the same. However the question is, when I use the first topic blocks, I know the catalog_item_id of my topic block. So the Virtual agent done well in testin...
I'm working on to integrate virtual agent with MS teams. Can anyone provide any documents or materials that could help me in doing the integration?.
Hi, We have servcie now platform with same instance for both HR and ITSM.However, we want to have separate bots for both HR and ITSM. Is it technically possible?
Is there any way to implement two way integration. I.e the data flow from workday to Virtual Agent and Virtual Agent to workdayIf possible, can we create a topic block or action block so that it can be used in multiple flows of virtual agent.
I've been through the wide variety of documentation and videos. Many of them are a couple of years old or older.My development environment is Xanadu. I've configured the rest api and I'm able to connect via Postman, start a conversation, start a liv...
I have been building an integration with a virtual agent using CCIF as a framework according to the ServiceNow documentation. In my external chat, I can start the conversation, receive the greeting, automatic messages, topics, I can select the "live ...
Hello Experts, in virtual agent I have a topic block called "Survey" which I added to my setup topic. I would like to display link depending on choices made in survey. Is it even possible? Kind RegardsKuba
I created a flow in Virtual Agent on my PDI (Washington release), but I can only see two intents in the list for the 'Setup Topics Model'. I want to use the Live Agent intent for my flow. Additionally, I see this error message on the home page:'Some ...
