Hi Friends,i am using walkup plugin of ServiceNow and i have integrated with ms-teams so that end user can connect with agent . the issue i am facing that user is able to see a agent name . I want to mask the agent name . How i can achieved this Tha...
User types their issue.The VA runs a search against relevant Catalog Items and Knowledge Articles using the user's initial input.
Hello Experts, I have a ServiceNow VA-to-VA integration set up using Bot Interconnect. I have a local topic that sets the LiveAgent_language context variable and then transfers this chat to LiveAgent. The agent on the remote instance receives the cha...
Hi team,we have below 4 choice need to add 5 th choice that (show me everything ) that will display the all topics .can any one help me to add this . first 4 choice and coming from dynamic choice with script.
Hi Team,we have more options is virtual agent screen i want to remove that option in screen and need to add in support option 3 dots place right corner. is it possible
Hi Team, while creating intent for model in virtual agent it shows me below error "Some features may not be available because the connection to NLU Service is not available. Please try again later". Due to this error, I am unable to create intent. Pl...
Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.
Good Morning I would like to add logic that the subcategory field is hidden on the incident form if there are no options configured to select. For example:- If the Category is "WINDOWS" and we have configured "Update Required" or "Restart" as subca...
Morning, I would like to see if it is possible to have the ability on a SLA Definition that the condition is based on whether the user has a role or not.At present I have to manually add usernames into the SLA definition, which is not idea. I was thi...
Hi All,Currently I am working on a scenario where I have created an AI Agent in our ServiceNow Zurich instance and published it on the Virtual Agent. The agent is visible and active in the Virtual Agent, but it is not able to recognize or map the use...
I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor ) Now I want to set the description dynamically same as my prompt.
We have 31 topics in https://xxx.service-now.com/now/conversational-studio/home/all, however when I ask Virtual Agent "show all my options", it only display 2 topics. Why?
The experience is totally different between virtual agent in employee center and in virtual agent designer page's "test assistant"?
Hi All, In Virtual agent, when we search some item , it gives proper result with an option to "Show more on [searched itemName]" Upon selection"Show more on [searched itemName]" it gives further results from catalog and KB articles and give one "I ...
Hi all, I really hope someone can help me with the following. We are planning to make a big effort to create many Virtual Agent Topic conversation in the "Classic" version. I was wondering if this is the money / time worth as so far i understood, Vir...
