Resolved! Virtual Agent Profile Icon Not Updating
I created a Bot Profile in ServiceNow with an image, but it still displays the default Virtual Agent branding image instead of the uploaded picture
Forum Posts
Search Knowledge Base topic Not Available
Good day fellow ServiceNow Enthusiasts Our client is seeking assistance to setup their Virtual Agent Lite. Their requirement is that the chat bot should provide a KB Article being asked during the chat conversation. However upon checking the Search K...
Virtual agent Chat Queues
Hi,I have craeted 6 queues based on user language. My requirement is when an eng user opens Chat window, only it should route to available Eng agent. even the other language agents avilable, it should show no agents available.but it is not working in...
Send Email through Virtual agent
I have created a topic, and I got some information from the user via email. and I want to send an email to it. I used the utility "action" but am still not able to send the notification.Can anyone help me on that?
After successfully training the model I get an error when trying to 'Try Model'
I have a model that has been successfully trained and published.When I attempt to 'Try model' and Enter an utterance to test - I get the following error:Exception caught in the predict call - reason: {"status":"failure","exception":"sn_ml.MLServiceUt...
Resolved! How to update sys_cs_live_agent_setup table Messages
Spoiler SpoilerHi Team, sys_cs_live_agent_setup - In this table we have Transfer messageNo Agents Available messageCurrently i have added english text "please wait while connect agent" and "no agent available" respectively.i would like to show that ...
How to connect to ServiceNow LLM to use it for virtual agent.
Hey everyone, I want to connect to servicenow llm and use it within my servicenow virtual agent. I can see documentation about how to use generative ai controller to connect to external LLM but nothing about on how to start with servicenow LLMI am co...
Change "Open chat window" mouse over text on Virtual Agent icon
We have a requirement to change the mouse over/tool tip texts for the virtual agent icon, mainly the text for launching the chat window on the service portal, which currently has "Open chat window", and also the "Start a new conversation" on the tool...
Need simple understanding of what is Virtual Agent API, CCCIF and VCAS
Hello VA experts,I need a simple understanding of what is:Virtual agent APIUse the Custom Chat Configuration Integration Framework (CCCIF)Virtual Agent Chat Server (VACS)Just need to know about it in simple language. When to use them? Like use cases.
Has anyone created a custom integration with Virtual Agent using the CCCIF?
Has anyone ever created a custom chat integration with Virtual Agent using the CCCIF? Please dont share the docs link - I know it is there and how well its documented
Resolved! How to Prevent Empty Input Prompt Bubbles in Virtual Agent After Loopback
Hi everyone, I’m working on a Virtual Agent topic where I’ve set up a loopback to allow users to continue the conversation after the first interaction. However, I’m facing an issue where an empty chat bubble appears when the loop returns to the input...
Resolved! Genius Results - licensing and functionality
Dear community, I am delighted to see AI Search now included with the platform as standard. Exploring all its capabilities to the smallest detail, I came to 2 questions I was not able to find an answer to myself regarding Genius Results, and would th...
Remove Virtual Agent chat content after conversation ends
Hi,We have a requirement from the business to remove chat content from Virtual Agent logs unless the chat is transformed into an HR Case.Previous conversations should not be visible when the user opens the chat window.Additionally, we need to remove ...
Can you add virtual agent to a page outside of ServiceNow?
Hi: Wondering if you can add virtual agent to a page outside of ServiceNow? Or does it only work on servicenow portal? Thx
Using requester_session_language not translating all VA messages
Hi We've a requirement where we need user to have their system language as English but want user to have a chat language (for both virtual agent and live agent) other than English and to have good user experience we want user to specify chat language...
