Hello everyone in the community! We need help with our NLU model. It's small, with only three intents initially. We have trained the model to detect these intents and it does this well. We have created a test set with many expressions that are irrele...
Hey, I want to know how "Ask user if topic VA chose is correct" is triggered, is there a way i can control it form coming up for particular topic?We created a check ticket status topic, it shows you directly the incident card if you give the number. ...
I am currently working on ServiceNow Yokohama release and trying to enable Dialog Act for a Virtual Agent topic. I have turn on "Enable Dialog Intelligence" in the topic properties, and NLU is active. However, it's not working as expected in the Serv...
Hello everyone, We're on Xanadu. When I go into NLU Workbench and select "Irrelevance Detection", I do not see the model I'm looking for under the "Not relevant to the VA model" drop-down list. The model I'm looking for is trained and published. Any...
Good Morning all, I was wondering if anyone is able to assist me with the below. Currently, we are running the 'Lite' version of Virtual Agent within our instance, and we are facing a few issues. The main issue at the moment, is the Contextual Search...
Does anyone know how to extract the below value in the Virtual Agent Designer? I found that I can use "vaSystem.getSearchText()" to get the entire search text which in this example was "What is the status of INC0462117" and then I could write a scrip...
Hi All We courrently have a record producer where variables are mapped to fields on the table. We have had to map the varaibles to fields so that we can trigger notifications and also aid in reporting ( reporting is slow and time consuming when acces...
Hey, I had an requirement of changing the style of iframe(Changing Background of contact centre to blue and text to white; Reducing the height of the three buttons as acquires lot of area) that appears when we click 3 dots to right corner of Virtual ...
Hello, im currently implementing a 3rd party chat interface with a custom middleware with the Virtual Agent API on a public facing website.I configured everything like i wanted. But now im at the point where i have to separate the the AWA Queues. I ...
How to hide check ticket status and Show me everything button from live chat?
Hello,Doing a POC following the documentation steps provided in https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/bot-api.htmlHitting the https://testabc.service-now.com/api/sn_va_as_service/bot/integratio...
Whenever i enter catalog name in VA chat then showing catalog item in VA but whenever i enter meta keywords of catalog then not showing catalog item how to add meta keywords in VA
We have 300+ KB articles that are visible based on a certain user criteria. We need to call these KB articles from VA conversation topics.We are aware of a way where we can show the KBAs by hardcoding them in a flow. Is there any way where we can can...
When a user change the portal languageI need to restart the VA conversation in order to force it to update the language of the conversation
Can virtual agent get read the data from external sources like sharepoint or an external database and provide response to the user?If yes, how to do it?
