Virtual agent API output parameters

Soumya Thareja · ‎02-02-2022

Hi Experts,

Is there a possibility to send out the Interaction sys_ids to the 3rd party chatbot via outbound response from VA API?
The 3rd party chatbot requires to hit the attachment API in servicenow (in case of an attachment transfer), for which it needs a table sys_id.

Muralidharan BS · ‎02-03-2022

By default the cross scope is restricted, you can create a cross scope and try, it works. I can read informations

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Soumya Thareja · ‎02-07-2022

Spot on! 🙂

Arjun2 · ‎08-27-2024

Hi @Soumya Thareja

Were you able to customize the Virtual Agent API?

What customizations are you doing? Even, I need to pass IMS details in API response, and even the surveys as well. I'm looking for options