Virtual Agent card

[Gal Cohen]

Hi All,

I'm new to the Virtual agent designer in ServiceNow and I'm experiencing some difficulties.

I'm trying to build a card with all the details of an input user, with additional links.  

For example:

• Name
• Title
• Department
• Manager
• Location
• Email
• Teams - link to start a conversation - https://teams.microsoft.com/l/chat/0/0?users=<email>
• Mobile Phone

The problem is that I can't find a way to build it all in one response/card (custom field is not allowed in the "card response").

Does anyone have experience building a custom response with all these details? 

Thanks,

[Lynda1]

I would honestly use the Card then the link script. One because users do not necessarily read, two because it is easier.

We have what is called an ACD ID on the users profiles, I use this to grab onto the ACD ID.

(function execute() {

var user = gs.getUserID();

var acd = new GlideRecord("sys_user");

acd.addQuery('sys_id', user);

acd.query();

if(acd.next()){

vaVars.acdID = acd.u_acd_id;

}

})()

There is a decision right after this, if yes, the ID is displayed to that user.

For your scenario, you just set a variable for email address, then use that variable within the Output Link