Virtual Agent Category and SubCategory
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02-24-2025 01:46 AM
Hi,
I want to add a subcategory below the category 1 in VA
'category 1' -> 'help' ->' greeting custom'

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Virtual Agent
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02-27-2025 10:43 PM
Hi,
Are you trying to create a Sub-Category under standard Categories from "sys_cb_topic_category" table? If yes, there is no field in this table to accommodate sub-category. If you create a field, then both Category and sub-category need to be referenced in Topic, which would be a major change.
If this doesn't help, please provide more details about what you are trying to do.