Virtual agent Chat Queues

[anusha reddy v1]

Hi,

I have craeted 6 queues based on user language. My requirement is when an eng user opens Chat window, only it should route to available Eng agent. even the other language agents avilable, it should show no agents available.

but it is not working in this way, when an other language agents aviable, to user it showing as please wait while connect to an agent.

Seems it is not picking up queue conditions. Can anyone faced this issue? please let me know how we can fix this?

Thanks in advance.

[Shivalika]

Hello @anusha reddy v1 

Can you share the screenshot of the queue routing conditions that you have added ? It should based on the language of the user profile. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[anusha reddy v1]

@Shivalika We are implementing this in scoped application. and we are using another user table(not sys_user) so in condition we are using opened by.language as the queues are creating on Interaction table.

We are not using language field is when rceord inserted in interaction table, language is not showing up after closer of interaction language value is populating. so from opened by.langugae we are getting language.

[Shivalika]

Hello @anusha reddy v1 

I have implemented this in my instance and this is the condition that I am using and it's working perfectly fine. 

Please try the same.  

Additionally make sure to add the correct group in Assignment eligibility related list at 0 seconds. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[anusha reddy v1]

@Shivalika In my case, that dot walked field is not visible in condition. 
And one more, without VA designer, will it work the live chat ?

Because i have created queues and respective related lists under queues and schedules.
And i have created a topic to show the user "chat with us" 
when user clicks on Chat with US option, it should route to Live agent based on user's language. 
The designer which i have added not showing any logs but able to connect Live agent. How it will work with the topic works properly. any other way which will be activate live agent chat?

BTW i am new to these concepts so unable to understand how the live agent is working.
With only queues live agent chat will work ?

Please LMK if you aware

Thanks in advance.