virtual agent error can i talk to live agent getting error

REDDYBATTULS
Tera Contributor

‎05-27-2025 02:27 AM

HI we are using NLU and we have utterance can i talk to live agent it went to chat with live agent flow but getting this error .

REDDYBATTULS_0-1748338012663.png

 

siva mani
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REDDYBATTULS
Tera Contributor

‎05-28-2025 01:24 AM

Pleas help me to resolve this issue @Ankur Bawiskar , @Dr Atul G- LNG , @J Siva 

siva mani
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-28-2025 06:30 AM

Hi @REDDYBATTULS Look like topic sys id is showing here, try to repair teh VA plug in

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