Virtual agent greeting issue?

[Liyakhat2]

i was not able to see start a new chat in VA ,was using ootb greetings topic

[Community Alums]

Hi @Liyakhat ,

Navigate to sys_cs_topic table and "is topic visible" to true

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi @Liyakhat ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Muralidharan BS]

Hi Liyakhat,

You recently upgraded to San Diego, It is likely your greeting topics are removed from the settings.

1. Go to Conversational interfaces > settings 

2. Choose virtual agent > custom greeting and setup

3. Open default experience and in setup, the topic tab update the topics 

If the above is intact then try this kb article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827959

Thanks