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Resolved! Can Virtual Agent generate an email?

Hi everyone - hoping there's some smarts out there that can offer ideas on this.I'm wanting to design a topic that generates an email to a shared mailbox, is there a script that creates this experience?

Keszia by Giga Guru
  • 1478 Views
  • 9 replies
  • 3 helpfuls

Resolved! VIrtual agent Implementation - Prerequisites

Hello All,   I have a question, what are the factors or maturity levels I need to consider before implementing a successful Virtual agent ? ex: having clean Catalogs and knowledge articles? any pointers or any information regd this will be highly app...

PaulSylo by Tera Sage
  • 993 Views
  • 5 replies
  • 2 helpfuls

Can NLU Changes Be Scoped?

Hello! We're working on a significant change to our Virtual Agent setup that essentially adds a bunch of new Topics and NLU intents that map to them. We're trying to move these changes to our prod environment but make them available to a limited audi...

jschaenzle by Tera Contributor
  • 318 Views
  • 1 replies
  • 0 helpfuls

Add Hyperlink to "No agent available" message

We want to update the Conversational Interfaces > Agent Chat > "No agent available" message to include a hyperlink to our portal site. Current message: There are no agents available at the moment. Please try again later.Updated message: There are no ...

Resolved! Virtual Agent capitalising certain words

We are developing topics in our Virtual Agent for the first time and during the testing phase picked up that some of the words have been capitalised at the beginning while others words haven't. This means that when we have options presented to users ...

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Stacey9 by Mega Guru
  • 1108 Views
  • 4 replies
  • 4 helpfuls

Resolved! How to get catalog item link ?

Hi all,We have a requirement to obtain the link for the selected catalog item in the virtual agent chatbot. Can anyone please guide me on how to achieve this?. Attaching the snip which I configured. Thanks and regards,Pavan Kumar Gosani.

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Virtual Agent Reference choice User Input

We have a requirement in Virtual Agent where the bot provides a prompt to select Employees from the User(sys_user) table. I created Reference Choice Input action in VA Topic and added conditions for an active employee on the User table. We are able t...

Sunit Amin by Tera Contributor
  • 1473 Views
  • 5 replies
  • 0 helpfuls