Virtual Agent: hide "Show me everything" button

[Ivan Delchev]

Hello,

Is there a way to hide the "Show me everything" button. Because of the large amount of topics that we have we want to restrict this button not to confuse the users. So our idea is to hide this button and only leave a welcome message and the chatbot to be waiting for user input.

Thank you!

[Mark Roethof]

Hi Ivan,

If you are on New York or Orlando, you could leave the button (topic picker) out of the greetings topic.  

Is that what you are already after?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Ivan Delchev]

Hi Mark,

What do you mean by leaving it out of the greetings topic? My idea is to remove the possibility for the users to explore all topics and just leave the option to directly type their requests. Something like this:

But with this configuration, the topic finishes and it's not waiting for the user input as it is in Greetings topic.

Any ideas?

[NaAs]

Don't try to hide it, it is not recommended. The users should know what is the scope of the Virtual agent capabilities. Also, this button is responsible for triggering NLU topic discovery removing it will break it. 

[Mandeep Karan]

You can follow the KB article below to skip the greeting topic and take your users to the agent chat directly as it used to be:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1119818