Hello All, I have a requirement to submit the catalog items through the virtual agent. I have gone through the OOB Plugins which has "Search for catalog item" and " Order a catalog item" topics blocks. Using them we can submit catalog request. But it...
Hi All,We are planning to start Intune integration with our non prod ServiceNow instance. Can Anyone pls share Micro soft Intune to ServiceNow integration step by step procedure documentation. Thanks and regards,Pavan.
I want to develop several topics in a virtual agent, and I want to assign different live agents to each one. Is it possible to do this? If yes, how?
Hello, I have created VA topic to create an Incident, now I need to add File Picker to the flow and attach that attachment to the incident to be created. Script to create incident:(function execute() { var incGr = new GlideRecord("incident"); i...
We're currently facing an issue while integrating ServiceNow with MS Teams to create risk events using the Now Virtual Agent. We keep encountering the error message: "Your Microsoft Teams tenant associated with is currently registered with instance."...
Im having trouble modifying the link in the Get Open Tickets node which ultimately comes down to the Open Tickets Script. After I append the link, vavars.portalname); to vavars.portalname + '?id=thepageiwant'); it attempts to go to the page and still...
ATTN Mark Roethof. Mark et al., I am using both Agent Chat and Virtual Agent on the ESC portal controlled via role scriptI have modified the VA icon via CSS and related Style SheetsI am seeing both IconsI've tried to null the Agent Chat icon with no ...
Hello all. I am working on some configurations for the VA, and so far, I have a couple very strange results. I manually created some NLU models for a couple workflows. I have created one to do with File Shares, one with WiFi, and one for Passwords....
I'm trying to duplicate the Request Catalog Item topic block to do some modifications to the output of a Configuration Item choice selection, but I get this error and can not publish. None of the cards are ID the same error... not sure whats going on...
Hi all, We have recently started using Virtual Agent with NLU. There are three separate NLU models with an intent each. Each intent is connected to a different Virtual Agent topic. For each intent, we have a good number of utterances around 100 eac...
Hello, I am working with a clone VA widget. Is there an additional options I can add into the Client Controller so that when a user clicks the 'X' icon, to close the chat window, the chat conversation ends? Essentially I am trying to close the conve...
Hi Experts, After Washington upgrade, VA chat header automatically changes from "Chat support" to "Live agent" when live agent is connected, how to stop it? Please help! Thanks,Anu
I have requirement to set the category of the incident based on the short description provided by the user.Eg: If user enters "My laptop is not getting charged" and sys_choice table has laptop then need to set the Laptop as the category of the incide...
Hello, I was looking answers for below questions For all the topics interactions created?Chat transcript table name?Table to get consolidated conversation topics and user?What all details gets captured in interaction table?Where the chat transcripts...
