How to report the number of times enduser has engaged with Virtual agent in servicenow?

Questions about Virtual agent chat and survey

Hello, everyone! I would like some help with virtual agent! 1) Is it possible within the agent workspace chat to paste images through ctrl + v instead of having to click on the image button and load one that is already saved on my computer? Attached ...

Record selection in a Record Action node in a Topic Block

I'm trying to create a Record Action node within a Topic Block, but the only variable available from the "Record" drop-down list is User:This is despite the fact that the number of the record that I actually want to update has been passed through via...

How to add End Conversation button in teams

Hi Team,Is it possible to add a END conversation button in teams look like portal  Thanks Anil! 

How to phrase the questions to get Now Assist Q&A Genius Result?

Hi, Our company has enabled Now Assit and I'm doing the test for Now Assist Q&A Genius Result. I noticed that when I search with some stop words, it will affect the Genius Results. Is it expected? For example, "install adobe acrobat " and "how to ins...

Microsoft Teams integration multiple instances

We have integrated our instance with Teams (Single tenant), now we are looking to connect our dev instance to Teams using self configured bot , can single tenant instance use Self configured app and Pre published app at a time ? Production will be co...

Is NLU Service Disabled on Developer Instances?

Hi all,I'm trying to test out the Virtual Agent and NLU Service features on my developer instance but running into an issue. I have upgraded my instance to Vancouver and enabled the Virtual Agent service. However, when I navigate to the NLU models co...

Live Agent Skip Show Me Everything

I have a use case where I'm using a pre-chat survey to route a user to a certain assignment group for agent chat. I want to be able to have the bot connect the user to an agent directly after answering the survey, without having to click "show me eve...

Creating Incident with Virtual Agent Designer

Hello all, I am just starting to dip my toe into this particular pool.  I have the necessary plugins installed, and I can in fact create an incident via the virtual agent.  However, it appears that it creates a Universal Request, which appears to be ...

Hiding Virtual Agent based on condition (not using user criteria plugin)

 I am looking to hide OOB Virtual agent on portal based on condition for logged in user.I am looking assign below value data-flag= false   (this value set from script include based on some user values and conditions through properties)Note not using ...

Show only French articles based on France users in Virtual agent

I am trying to filter out the English Language articles and show only French articles for France users in Virtual agent. I am using the OOB Virtual agent flow 'Search Fallback Topic' which uses the default contextual search Topic block. I have create...

Which table contains on call schedules in ServiceNow?

I would like to know who is the primary and secondary roster contact details for a specific day. I've some community and docs search but couldn't able find the right table which stores these schedules. Could anyone let me know the table which contain...

Virtual Agent and Record Producer

So my requirement is that when logging an incident through VA, that the user is given the same set of questions to answer in sequence, as when logging an incident through service portal, which uses the reord producer to populate all the fields. Any i...