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Virtual agent good features

Hi team,  I would like to receive suggestions of topics that would be nice to be implemented in the Virtual agent. Right now we have, check status of tickets, pending approvals, Raise a request (catalog items), report an incident, report an issue on ...

Gil6 by Tera Contributor
  • 1281 Views
  • 6 replies
  • 0 helpfuls

Virtual agent reactions in MS teams

Hi community,  I have noticed that when you react to a Virtual agent message on teams, it gets confuse and throws I'm having technical issues and wont be able to continue this conversation. Example if you react to a message with a like it sends this ...

error_to_reaction.PNG
Gil6 by Tera Contributor
  • 636 Views
  • 2 replies
  • 1 helpfuls

Resolved! Transferring Virtual Agent to Live Agent

Working on testing Virtual Agent chats and Live Agent chatsIs there a way to see how many Virtual Agents chats are waiting to transfer to a Live Agent chat? This would be when the end user sees "Routing to a live agent" in their chat.

How to Provide an Timer Clock in the Agent Chat Conversations

Hi All, I am looking for incorporating the 2 min timer before the chat session ends. If user is not responding to agent for certain time, the inactivity timer triggers then a remainder message has been sent and session ends automatically. After the r...

Community Alums by Community Alums  
  • 1628 Views
  • 3 replies
  • 2 helpfuls