Hello together, I have a problem with following code: (function execute() { var grCondition = new GlideRecord('u_routing_information');grCondition.addQuery('u_kb_knowledge', '090f45ab1b080614354d96859b4bcb7a');grCondition.query();grCondition.next();...
We have a SharePoint Online environment access is controlled by Azure AD. There is a team creating KB articles with the SharePoint Online link in the article, when search presents the KB to the user, they will click on the link. Since ServiceNow VA i...
The Virtual Agent Update HR Case Topic Block is creating a new HR Case when it should be updating an existing case. Has anyone else seen this or have a workaround?
Hi Wondeirng if anyone knows the answer to this. On Tokyo platform, we are using the "Run AI Search" topic block within virtual agent. When viewing on the web, the search results are coming back with links pointing to the current portal being used - ...
Hello Everyone, When using the Record Producer Flow Action in Virtual Agent, how do you structure the text in "Catalog Item Inputs (string)" field? I've tried expressing the data via JSON format, both typed and using the script option, but have not b...
Hi, I am facing issue with NLU for my custom topics and OOB topics. I have created a NLU model With 2 intents and 14 utterances. The model trains and publishes successfully and works fine when an utterance is searched in the testing text box inside t...
1)Trying to add 5 FAQS in knowledge base 2)That should reflect in service now virtual agent 3)Tried with contextual search.But couldnt progress pls suggest the right way to proceed
Hello Everyone,I am getting an error while creating intent in NLU Model even though i have installed and updated all require plugins but still i am getting error "Some features may not be available because the connection to NLU Service is not availa...
Hi,I have been on the forums to find how I add 2 variable fields to popluate a third. I have come across this script:- function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var value...
When I type "help" in the virtual agent I get the attached message. Does anyone know if there is a way to customize this message. I want to add a link to our corp VA FAQ. I'd also like to add/remove tips. Thanks, John
Hi All, Im setting up multiple queues in Advanced Work Assignment, that refer to my Live Agent handoff conversation. The script for each queue uses the Live Agent variable 'LiveAgent_queue' and is setup like this: (function execute() { vaVars.LiveA...
Is there any possibility to get a pop up window to display the KB article. Usual flow is when a user chats with the VA and based on that VA will provide certain KB articles matching the search and when the user clicks on the KB Article it redirects h...
Our team has implemented using a virtual agent to notify us when records are updated, but the notifications are not showing up.The following is a list of objectives and work done to implement the system, and we would like to know if there are any mis...
Hello, I have added a custom data visualization (Data visualization type = Donut) onto the Virtual Agent Dashboard Overview page. It is retrieving data from a table. However, it is not retrieving data in the specific date range as selected in the "St...
We have Virtual Agent integrated with our Teams. When a user is new, logging in for the first time, Teams VA provides the _help_ card to the user automatically. This way the user knows about the Virtual Agent.I know we cannot modify this _help_ topic...
