Hello, I am using the "out-of-the-box" Contextual Search topic block within the Virtual Agent Designer for my Outlook Support conversation topic. I would like to see if there is a way to configure and limit the KB articles being displayed by the virt...
Hi, We have a requirement to setup queue for different portal for live agent chat, we have two different portals HR and ITSM and there is common service channel chat and we want to setup 2 queues so that if user will select live agent support from HR...
Hi all, I need your support regarding a Virtual Agent - Live Chat set-up. We will need support on setting an automatic custom message (Ex. "During Chrismas Bank Holiday live transfer option is not available") that should be triggered once an employee...
Hi All, We are using a topic in Virtual agent - Connect to Live Agent (IT) on service portal when we connect to this topic users are able to see end conversation being available for them. Added screenshot We want to connect to the same topic from ...
How do we show greeting messages to the user when they open the Microsoft team's bot without giving any input like Hi or Hello?
I have created one topic flow to create incident. It was working fine. Then I added one file picker in flow and try to test it give the error "com.glide.cs.qlue.module.designtime.compiler.convert.ConverterException: No definition for field: do_you_wa...
I am writing a connector between an external chat connector (Avaya AxP) and Service Now. The use case is that a Service Now agent initiates a chat and that is sent to the Avaya AxP agent via the custom connector I'm writing. I have a sandbox version ...
Hi, We are trying to use Virtual Agent API to have users attach images to a Live Agent Chat session. We were able to to initiate a Live Agent Support session with the following post request via Postman { "clientSessionId": "conversationId", ...
I can't publish or test a topic block because of this server error: "Exception while executing request: First query term may not have NQ or OR prefix".What does that mean?
After using the methods described below our minimize button remained the X. Using your article on how determining whether we are using Service Portal Agent Chat or Virtual Agent we are using Service Portal Agent Chat. (I’ve just included the link fo...
We are setting up our Virtual Agent and I was wondering how we can get the topic recommendations to show some data. Is there a setup step to begin with?Also, would this be the right place to start, to setup our VA?
I want to sort the results of the search from the user's input, from the below image I want show the results in order by name. 2. My Open Tickets3. Chat with SD4. Raise RequestI want something else From which exact block this is configured in VA topi...
Hello Team, I am trying to integrate Notify with VA, basically invoking a VA topic from Notify using Workflow editor script. I want to know do we have any API available which can be used to call any existing VA topic which can be run in background-...
We recently upgraded to Utah and it seems there is one message that got moved?When an Agent accepts a live chat, there is a message that appears to the end users. You can tell I have found the message previously but cannot find it now and it is driv...
Firstly apologies if a solution to this problem is already out there. I've personally not been able to find one after searching in the community forums and documentation. To start with a big of background info. I had a requirement where I needed to p...