Hello,
I am using the "out-of-the-box" Contextual Search topic block within the Virtual Agent Designer for my Outlook Support conversation topic. I would like to see if there is a way to configure and limit the KB articles being displayed by the virtual agent to ONLY be from the Self-Service knowledge base and not anywhere else. I probably need to duplicate the contextual search topic block and make the changes, but just curious how to go about this. Thank you!
The OOB contextual search topic block used in my Outlook Support topic flow
Actual OOB Contextual Search topic block flow
Contextual Search feature into action, the circled article is coming from a different Knowledge Base source, not from Self-Service so it should not be here.
