Virtual Agent OOB Contextual Search Topic Block

Justin B1
Tera Contributor

Hello,

 

I am using the "out-of-the-box" Contextual Search topic block within the Virtual Agent Designer for my Outlook Support conversation topic. I would like to see if there is a way to configure and limit the KB articles being displayed by the virtual agent to ONLY be from the Self-Service knowledge base and not anywhere else. I probably need to duplicate the contextual search topic block and make the changes, but just curious how to go about this. Thank you!

 

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The OOB contextual search topic block used in my Outlook Support topic flow

 

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Actual OOB Contextual Search topic block flow

 

JustinB1_0-1718202089856.png

Contextual Search feature into action, the circled article is coming from a different Knowledge Base source, not from Self-Service so it should not be here. 

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