Virtual Agent "start new conversation" button disabled

js20
Mega Guru

I have greeting topic where I have 4 options. For 2 (another static choices) I dynamically start topic based on selection.

when topic finished (I'm asking some questions) goes to greeting and then closing topic.

For other 2 I just show some info . Then closing topic ends , but  "start new conversation button" is disabled.

How to enable it so user can start new conversation if he needs to?

 

Thanks

1 REPLY 1

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Can you share your topic?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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