Virtual Agent Reference Choice user input control - How to add a ' None of the Above' option
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‎07-08-2020 05:39 AM
Has anyone ever tried to add a 'None of the Above' option to the Virtual Agent Reference Choice user input control. We are showing the user a list of applications (from cmdb_ci_appl) based on a search term they have just used and ideally need a 'None of the Above' option to allow them to progress without selecting an application.
***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***
Regards
Paul
Regards
Paul
5 REPLIES 5
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‎06-14-2021 02:03 PM
Actually, I figured it out >< haha.
A) So, I was thinking about it and figured that the OOB Contextual Search topic block has this ability when checking Knowledge Base Articles etc. Look there (you may need to duplicate it to dig deeper) > find the User Operation user input > Open up the Choice Value Expression script. Use what you need and make modifications to your flow/script var etc.
B) i was working with the wrong script area as well. needed to make changes in the Choice Value Expression ( I mistakenly was using the Prompt script for an hour... ><)
Got it to work 🙂
