Virtual Agent - revisit user's last selected topic from Anything Else

MB Richards
Tera Contributor

We would like to update the out-of-the-box Anything Else topic.  Right now, when the VA asks "Is there anything else I can assist you with?" - the "Yes" button takes the user back to the opening conversation.

 

We want to add a new button so the user can return (switchTopic) to the last topic they visited before Anything Else.  How can we fetch that topic name/sysID from within the Anything Else topic? 

MBRichards_0-1746226114028.png

 

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