Virtual Agent to show only top 5 results and then user should click on show more to show the next.

[Smriti Rastogi]

By default for any question asked from VA if there are more than 10 results then the VA shows only the top 10 results and automatically a "show more" button is displayed to the user to see the next set of results.

I want this to happen after 5 records itself.

How to do that?

[Royce Blackbour]

H Smriti,

In sys_properties, there is a value called "com.glide.cs.picker_page_limit".

Kind regards,

Royce.

[Smriti Rastogi]

Is there any way by logic we can modify this?

[Smriti Rastogi]

like create an additional system property for few topics that can override this?

[Mark Roethof]

Hi there,

If wanting to do this through logic within your flow, and not touching the system property... sure why not? You can query for the records right, and decide how many to show, and a next/previous option for the next 5 records, etc..

I would make a topic block of it though, so you can re-use it.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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