Virtual Agent to show only top 5 results and then user should click on show more to show the next.

Smriti Rastogi · ‎07-28-2022

By default for any question asked from VA if there are more than 10 results then the VA shows only the top 10 results and automatically a "show more" button is displayed to the user to see the next set of results.

I want this to happen after 5 records itself.

How to do that?

Mark Roethof · ‎07-29-2022

Here an example of how I did this with a Carousel. Obviously, you can use this logic on choice lists also.

- 2021-06-14 Virtual Agent Topic Block: Carousel Pagination

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Mark Roethof · ‎08-30-2022

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

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